Federal Civilian Agencies Associate Director

Guidehouse Inc.; Arlington (VA); On-site; USD 125,000 - 170,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Paid Holidays

Job summary

Guidehouse Inc. is seeking an experienced consultant to lead large-scale Federal managed services engagements, overseeing teams from 25 to 200+ personnel near Arlington, VA.

The role emphasizes service delivery excellence, workforce optimization, and continuous improvement across federal civilian agencies. You should be able to obtain and maintain a Public Trust clearance, with a bachelor’s degree and 7+ years in government consulting.

Qualifications

• Must be able to obtain and maintain a Federal or DoD Public Trust; active clearance preferred.
• Bachelor's Degree from an accredited college/university.
• 7+ years post-graduate consulting experience in federal, state, or local government.
• Experience leading large-scale Federal managed services, outsourcing, or consulting engagements (25–200+ personnel).
• Expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.
• Experience managing operational metrics, SLAs, quality assurance, and continuous improvement programs.

Responsibilities

• Lead and contribute to large-scale Federal managed services and consulting engagements for workforces of 25 to 200+ personnel.
• Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.
• Support BPO, shared services, and organizational transformation across Federal Civilian Agencies (e.g., USDA, GSA, DOL, USAC, DOC).
• Oversee and improve complex service operations including managed services, contact centers, loan servicing, financial management, and enterprise PMO functions.
• Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.

Skills

Service delivery management

Operational transformation

Performance improvement

Large-scale federal engagements

SLAs & metrics

Travel readiness

Education

Bachelor's Degree

Job description

Job Family : Management Consulting

Travel Required : Up to 25%

Clearance Required : Ability to Obtain Public Trust

What You Will Do:

• Lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel.
• Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.
• Support business process outsourcing (BPO), shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.
• Oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions.
• Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY preferred.
• Bachelor's Degree from an accredited college/university.
• Seven (7+) plus years of post-graduation consulting experience in federal, state, or local government.
• Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel.
• Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.
• Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.
• Ability to travel.
• Must reside within 50 miles of the Guidehouse Arlington Office with a requirement to work in the office at least three days per week.

What Would Be Nice To Have:

• Experience leading Federal managed services, BPO, or outsourcing programs.
• Experience supporting customer operations, contact centers, shared services, or loan servicing environments.
• Experience in financial management, accounting operations, or back-office processing organizations.
• Experience establishing or leading service management offices (SMOs) or enterprise PMOs.
• PMP certification.
• Lean Six Sigma certification.
• Certified ScrumMaster (CSM) certification.

What We Offer :

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.