Associate Director- Environmental Services, Patient Experience &Training

The MetroHealth System; Cleveland (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

The MetroHealth System is seeking an Associate Director of Environmental Services, Patient Experience & Training to oversee EVS and Logistics operations at METROHEALTH MEDICAL CENTER in Cleveland, OH. You will lead training, quality programs, and regulatory readiness to enhance patient experience and service excellence.

Responsibilities include executive oversight, workforce development, and ensuring compliance with Joint Commission standards while driving engagement and performance across the

Qualifications

• Bachelor’s degree or 7 years hospital experience in lieu of degree.
• Demonstrated supervisory/management experience.
• Demonstrated knowledge of EVS & Logistics practices.
• Must obtain CESE certification within a year of start.
• Excellent verbal and written communication skills.
• Budget, project management, and strategic planning experience.
• Ongoing professional self-development.

Responsibilities

• Assist in management and training of EVS and Logistics departments.
• Provide executive oversight of EVS and Logistics operations and patient satisfaction initiatives.
• Lead workforce development, training, quality assurance, and regulatory readiness.
• Drive employee engagement strategies and ensure regulatory compliance with TJC requirements.
• Align EVS & Logistics functions with the system’s mission, values, and standards.

Skills

Supervisory/management experience

EVS & Logistics knowledge

Verbal and written communication

Budget, project management, strategic‑

Education

Bachelor’s Degree in Business, Healthcare Administration, IT or related field

CESE Certification (IEHA) within 1 year

Tools

Word

Excel

PowerPoint

Database skills

Job description

Associate Director- Environmental Services, Patient Experience &Training (Job ID: 39006)

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 7:00a-3:30p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Assists in the management and training of the Environmental Services (EVS) and Logistics departments for the MetroHealth System. Provides executive oversight of the EVS and Logistics operations, patient satisfaction initiatives, workforce development, training, quality assurance programs, regulatory readiness and employee engagement strategies. Helps ensure the EVS & Logistics functions comply with The Joint Commission® (TJC) and other regulatory, accreditation, and inspection agency requirements, guidelines, and standards. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications:

Required:

• Bachelor’s Degree in Business, Healthcare Administration, Information Technology or related field and 3 years of relevant hospital experience.In lieu of degree, 7 years of relevant hospital experience.
• Demonstrated supervisory/management experience.
• Demonstrated knowledge of EVS & Logistics practices.
• Must obtain a Certified Environmental Services Executive (CESE) Certification from the International Executive Housekeepers Association (IEHA) within a year of beginning employment and maintain through duration of employment.
• Excellent verbal and written communication skills.
• Budget, project management, and strategic planning skills and experience.
• Evidence of continuing professional self-development.
• Proven leadership, critical thinking, and interpersonal skills.Word, Excel, PowerPoint and database skills and experience.
• Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

Preferred:

• Hospital experience in EVS & Logistics fields.
• Experience using an EVS & Logistics database or reporting system (Smart Inspect, Epic Rover, Tableau, etc.).

Physical Demands:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.
• May need to remain still for extended periods, including sitting and standing.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to read job related documents.
• Ability to use computer.

Job Details:

Post Date: 09/11/2026

Close Date: 10/11/2026

Location: METROHEALTH MEDICAL CENTER|CLEVELAND, OH

Salary: Negotiable

Employment Type: Employee

Category: Support Services

Address: 2500 MetroHealth Drive, Cuyahoga, Cleveland, OH, 44109, US