Associate Director, Enterprise CX & Journey Design

Biopharma Careers; Pennsylvania; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid vacation

Job summary

Jazz Pharmaceuticals is seeking an Associate Director, Experience Design to lead CX/UX strategy across multichannel journeys in a global biopharma context. You will define enterprise experience principles, translate insights into journey design, and collaborate with analytics, marketing, and orchestration teams to improve patient and caregiver experiences.

Ideal candidates have 8+ years in UX design within pharma, strong leadership, and ability to influence without direct authority; travel

Qualifications

• Deep expertise in customer journey mapping and CX/UX design across multi-channel environments.
• Strong analytics to identify friction and translate insights into design improvements.
• Ability to lead and influence without direct authority in evolving environments.

Responsibilities

• Define and own enterprise customer journey frameworks and experience principles.
• Lead CX/UX design at journey level, translating insights into outcomes.
• Collaborate with analytics and orchestration teams to embed learnings into designs.

Skills

Customer journey mapping

CX/UX frameworks

Leadership

Omnichannel orchestration

Education

Bachelor's degree

MBA preferred

Tools

Figma

UXPin

Job description

Jazz Pharmaceuticals is seeking an Associate Director, Experience Design to lead CX/UX strategy across multichannel journeys in a global biopharma context. You will define enterprise experience principles, translate insights into journey design, and collaborate with analytics, marketing, and orchestration teams to improve patient and caregiver experiences.

Ideal candidates have 8+ years in UX design within pharma, strong leadership, and ability to influence without direct authority; travel