Associate Director, Omnichannel Campaign Orchestration

Jazz Pharmaceuticals; Philadelphia (Philadelphia County); On-site; USD 140,000 - 190,000; Full time

Job summary

Jazz Pharmaceuticals, a global biopharma company, is seeking an Associate Director, Campaign Orchestration (EU/International) to translate customer strategies into immersive, coordinated omnichannel campaigns across channels and moments in the care journey.

You will partner with brand strategy, medical, analytics, and enterprise CX teams to align priorities and deliver cohesive, customer-centric campaigns across EU and international markets.

Qualifications

• Bachelor's degree required.
• Experience in omnichannel campaign orchestration within pharma or related CX capabilities.
• Strong stakeholder management and cross-functional collaboration skills.

Responsibilities

• Translate brand and audience strategy into orchestration requirements and execution plans.
• Shape crossfunctional engagement strategies to ensure cohesive campaigns across channels.
• Define media strategies and campaign planning aligned to omnichannel priorities.
• Deliver sequenced cross-channel engagement using data-driven insights.
• Collaborate with analytics and CX teams to improve performance and relevance.

Skills

Omnichannel orchestration

Cross-functional leadership

Analytics & data-driven

Enterprise CX platforms

Stakeholder management

Education

Bachelor's degree in business, healthcare, technology, or related field

Job description

Jazz Pharmaceuticals, a global biopharma company, is seeking an Associate Director, Campaign Orchestration (EU/International) to translate customer strategies into immersive, coordinated omnichannel campaigns across channels and moments in the care journey.

You will partner with brand strategy, medical, analytics, and enterprise CX teams to align priorities and deliver cohesive, customer-centric campaigns across EU and international markets.