Associate Director, Digital Engagement Ops

MSD; North Wales (Montgomery County); Hybrid; USD 142,000 - 224,000; Full time

Job summary

Merck & Co., Inc. in North Wales, PA is seeking an Associate Director, Digital Engagement Operations to lead day-to-day web operations for US market properties.

You will translate brand priorities, content standards, and governance frameworks into delivery plans, manage backlogs, release schedules, and ensure launch readiness, quality, and regulatory alignment across teams. You will partner with marketing, IT, UX, content publishing, analytics, legal, medical review, and external agencies to

Qualifications

• Bachelor’s degree in marketing, business, digital communications, information technology, or related field.
• Minimum 5 years of progressive experience in digital marketing operations or digital project management.
• Experience managing complex web operations, releases, and content lifecycles.
• Ability to translate brand briefs into operational requirements and backlogs.
• Cross-functional facilitation across marketing, IT, UX, analytics, and regulatory stakeholders.

Responsibilities

• Digital Engagement Operations and Delivery: manage daily website operations and releases for assigned web properties.
• Capacity, Prioritization, and Operational Planning: maintain status reports, dashboards, and backlogs; surface bottlenecks.
• Governance, Standards, and Compliance Facilitation: ensure metadata, taxonomy, accessibility, privacy standards.
• Cross-Functional Business Integration: align delivery plans with brand calendars and commercial objectives.
• Customer Experience and Performance Monitoring: implement enhancements, gather data, report findings for scaling.
• Team Collaboration and Operational Discipline: foster communication and reusable process templates.

Skills

Account Management

Business Integrations

Content Management Systems

Cross-Functional Teamwork

Delivery Management

Digital Marketing

Web Accessibility

Website Operations

Strategic Thinking

Information Technology

Education

Bachelor’s degree in marketing, business, digital communications, information technology, or a related field

Tools

CMS

Web analytics tools

WCAG & accessibility

Job description

Merck & Co., Inc. in North Wales, PA is seeking an Associate Director, Digital Engagement Operations to lead day-to-day web operations for US market properties.

You will translate brand priorities, content standards, and governance frameworks into delivery plans, manage backlogs, release schedules, and ensure launch readiness, quality, and regulatory alignment across teams. You will partner with marketing, IT, UX, content publishing, analytics, legal, medical review, and external agencies to