Associate Director, Customer Engagement Platforms & Data

Scorpion Therapeutics; United States; Remote; USD 170,000 - 210,000; Full time

Job summary

Scorpion Therapeutics seeks an Associate Director, Customer Engagement Platforms & Data, to lead product management and delivery for commercial and medical engagement systems within biopharma. Based in San Diego with up to 20% travel, you will translate engagement strategies into scalable platform capabilities and drive governance, adoption, and value realization.

You will oversee platforms including Veeva, Salesforce, and marketing automation, ensuring compliant handling of customer data across

Qualifications

• Bachelor's degree in business, IT, or life sciences.
• 8+ years in business technology or IT with 5+ years in biotech/pharma.
• Experience leading product/platform delivery, backlog, architecture, and integrations.

Responsibilities

• Translate engagement strategies into roadmaps, requirements, and release plans.
• Lead technical delivery for platforms including Veeva, Salesforce, and marketing automation.
• Collaborate on customer data initiatives across HCP, HCO, payer, and patient domains.
• Partner on digital innovation and AI use cases.
• Oversee lifecycle operations, privacy, security, and regulatory compliance.

Skills

Product backlog management

Architecture

Integration

Troubleshooting

Regulated environments

APIs

Data governance

Vendor management

Education

Bachelor's degree in Business, IT, or Life Sciences

Tools

Veeva

Salesforce

Marketing Automation

Job description

Role

Associate Director, Customer Engagement Platforms & Data, leading product management and solution delivery for commercial and medical customer engagement systems within biopharma.

Objectives

translate engagement and omnichannel priorities into compliant, scalable platform capabilities, supporting global Medical Affairs and Commercial teams.

Responsibilities

manage joint product and delivery models with Commercial Systems & Analytics, translating strategies into roadmaps, requirements, and release plans; lead technical delivery for platforms including Veeva, Salesforce, and marketing automation; collaborate on customer data initiatives across HCP, HCO, payer, and patient domains; partner on digital innovation and AI use cases; oversee lifecycle operations, vendor management, privacy, security, and compliance; drive process improvements, adoption, and benefit realization.

Qualifications

bachelor's in business, IT, or life sciences; 8+ years in business technology or IT with 5+ years in biotech/pharma, including 3+ years leading product/platform delivery; deep knowledge of commercial/medical processes, customer data, APIs, and regulated environments; proven experience in product backlog management, architecture, integration, and troubleshooting.

High-Value

biopharma, commercial and medical affairs, customer engagement platforms, omnichannel, regulated data, GxP, product launch support, solution architecture.

Work Setup

remote with up to 20% travel, based in San Diego.