Associate Director, Client Operations: Billing & Ops Leader

Socket.dev; New York (NY); On-site; USD 97,000 - 156,000; Full time

Job summary

Publicis Collective in New York is hiring an Associate Director, Client Operations to lead budgeting, billing verification, and financial reporting for a high-profile client. You will manage a team, oversee processes across agency systems (MediaOcean, MediaTools, Prisma), and partner with Strategy, Investment, HR, and Finance to drive client goals.

You will mentor Supervisors and Senior Associates, ensure accuracy and timeliness of invoices, and maintain strong client relationships while

Qualifications

• 5+ years previous experience in Financials, project management, and/or Budgets & Compliance.
• Proficiency in making progress/completing work, even with overlapping deadlines.
• Strong Microsoft Office suite skills, particularly PPT and Excel (where filtering, pivoting, vlookups, and charts/graphs building are key).
• Experienced in MediaTools, Prisma, and MediaOcean.
• Quantitative and analytical skills with openness to a mix of art and science.

Responsibilities

• Work with Director on team roles and responsibilities, prioritizing key projects across the team, and with special requests or projects as needed.
• Manage Supervisor and Sr. Associate’s workload; ensuring all tasks are completed within required timelines and client-specific billing procedures work within system expectations to meet client needs
• Confirm accuracy of work completed by Supervisor/ Sr. Associates
• Lead Supervisor and Sr. Associate’s career development via teaching tasks and coaching skills
• Maintain positive relationships with agency contacts, system contacts, and clients
• Lead and steward key processes such as monthly billing and financials reporting, which involve multiple agency teams
• Periodically check emails to respond to urgent issues after close of business
• Create, enforce, and refine processes related to billing verification, financially reporting, and audit compliance
• Lead team responsible delivering various financial documents such as authorizations, billing & budget files, and ordered vs approved reporting
• Assist with global reporting, if needed by client
• Attend Agency system trainings/meetings (i.e. MediaOcean, MediaTools, etc.)
• Participate in system enhancement testing and training
• Collaborate with Analytics, Strategy and Investment peers on account-specific requests
• Handle high-profile or sensitive client requests
• Act as the point of contact for the internal brand teams for all Budgets & Compliance related questions to ensure consistency and accuracy across the brands

Skills

Financials

Project management

Microsoft Excel

Communication skills

Leadership

Tools

MediaTools

Prisma

MediaOcean

Excel

PowerPoint

Job description

Publicis Collective in New York is hiring an Associate Director, Client Operations to lead budgeting, billing verification, and financial reporting for a high-profile client. You will manage a team, oversee processes across agency systems (MediaOcean, MediaTools, Prisma), and partner with Strategy, Investment, HR, and Finance to drive client goals.

You will mentor Supervisors and Senior Associates, ensure accuracy and timeliness of invoices, and maintain strong client relationships while