Senior Account Operations Director

Publicis Digital Experience; Southfield (MI); Hybrid; USD 121,000 - 174,000; Full time

Benefits offered by this job

Tuition Assistance

Paid time off

Flexible working arrangements

Work Your World program

Matching Gifts

Job summary

Publicis Digital Experience is seeking a detail-oriented operations and billing professional to manage invoices, budgets, and client communications in a hybrid role across our US teams. You will collaborate with Finance, Account Management, Legal, and operations to ensure accurate, timely billing and clear reporting.

The position requires strong Excel/PowerPoint skills, excellent communication, and the ability to manage multiple priorities in a matrixed environment.

Qualifications

• 5+ years in marketing/operations, account/finance operations, project management, or related roles.

Responsibilities

• Verify invoices for accuracy and alignment with scope and client requirements.
• Serve as primary client contact for invoice questions, documentation, timing, and issue resolution.
• Coordinate internal reviews and approvals for timely billing and submission.
• Track invoice status, payments, and outstanding items; escalate risks as needed.

Skills

Marketing ops

Invoice management

Budgeting & forecasting

Client-facing communication

Stakeholder management

Excel & PowerPoint

Tools

Microsoft Excel

PowerPoint

Job description

Publicis Digital Experience is seeking a detail-oriented operations and billing professional to manage invoices, budgets, and client communications in a hybrid role across our US teams. You will collaborate with Finance, Account Management, Legal, and operations to ensure accurate, timely billing and clear reporting.

The position requires strong Excel/PowerPoint skills, excellent communication, and the ability to manage multiple priorities in a matrixed environment.