Associate Director, Auto Verifications

OneMain Financial; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking an Associate Director to lead Auto Verifications on-site in Tempe, AZ. This role drives quality, service, productivity and fraud prevention while developing managers and partnering across Risk, Compliance, Technology, and Finance to improve controls and customer experience.

The ideal candidate has 7+ years in consumer lending or related operations, with strong leadership, analytics and communication skills to influence senior leaders and manage cross-functional teams.

Qualifications

• 7+ years of experience in consumer lending, auto finance, verification, fraud, risk, or related financial services operations.
• Demonstrated experience leading and developing managers and high-performing teams.
• Strong operational, analytical, and problem-solving skills with the ability to translate insights into action.
• Proven ability to influence senior leaders and build effective cross-functional partnerships.
• Strong understanding of risk, fraud prevention, compliance, and operational controls.

Responsibilities

• Lead and develop managers responsible for Auto Verification operations, fostering a high-performing and engaged team.
• Establish and monitor performance, quality, service, productivity, and fraud prevention standards.
• Partner with Risk, Fraud, Compliance, Technology, Finance, and business leaders to identify trends, address risks, and improve performance.
• Develop and strengthen verification processes and controls to support changing business volumes, credit cycles, and regulatory requirements.
• Identify and lead process and technology improvements that increase efficiency, reduce expense, and enhance the customer and dealer experience.
• Use data and business insights to identify opportunities, solve complex problems, and influence strategic decisions.
• Communicate business performance, risks, and recommendations effectively to senior leadership.

Skills

Leadership

Analytical skills

Problem-solving

Cross-functional partnerships

Communication

Stakeholder management

Education

High School Diploma or equivalent

Bachelor's degree

Job description

The Associate Director, Auto Verifications provides strategic and operational leadership for the Auto Verifications team, ensuring quality, service, productivity, and fraud prevention standards are consistently achieved. This highly visible role leads and develops managers, drives continuous improvement, and partners across the organization to strengthen controls, improve the dealer and customer experience, and support the growth of the Auto Finance business.

In the Role

• Lead and develop managers responsible for Auto Verification operations, fostering a high-performing and engaged team.
• Establish and monitor performance, quality, service, productivity, and fraud prevention standards.
• Partner with Risk, Fraud, Compliance, Technology, Finance, and business leaders to identify trends, address risks, and improve performance.
• Develop and strengthen verification processes and controls to support changing business volumes, credit cycles, and regulatory requirements.
• Identify and lead process and technology improvements that increase efficiency, reduce expense, and enhance the customer and dealer experience.
• Use data and business insights to identify opportunities, solve complex problems, and influence strategic decisions.
• Communicate business performance, risks, and recommendations effectively to senior leadership.

Requirements

• High School Diploma or equivalent
• 7+ years of experience in consumer lending, auto finance, verification, fraud, risk, or related financial services operations.
• Demonstrated experience leading and developing managers and high-performing teams.
• Strong operational, analytical, and problem-solving skills with the ability to translate insights into action.
• Proven ability to influence senior leaders and build effective cross-functional partnerships.
• Strong understanding of risk, fraud prevention, compliance, and operational controls.
• Excellent written, verbal, and presentation skills.
• Ability to lead through change, manage competing priorities, and operate effectively in a fast-paced environment.

Preferred

• Bachelor's degree.
• Leadership experience within auto finance, consumer lending, or verification operations.
• Experience partnering with Risk, Fraud, Compliance, Audit, and Technology teams.
• Experience leading process improvement, technology, or operational transformation initiatives.

Location

On Site in Tempe, AZ

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)