Associate Digital Product Manager - MyWall

NYU Langone Health; New York (NY); On-site; USD 85,000 - 146,000; Full time

Job summary

NYU Langone Health is seeking an Associate Digital Product Manager to join our cutting-edge digital team. You will help design, develop, and launch patient-facing and enterprise digital products, applying UX sensibility and data-driven decision making.

You will partner with cross-functional teams, translate stakeholder input into user stories, maintain roadmaps, and support agile delivery of SaaS and enterprise solutions within a large health system.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years on a digital product team.
• Experience with agile product development.
• Experience writing requirements for custom software (user stories, acceptance criteria).
• Experience using data/analytics to inform decisions.
• Ability to incorporate stakeholder feedback to shape products.

Responsibilities

• Execute parts of NYU Langone digital strategy as an individual contributor.
• Help develop and implement software to improve patient experience.
• Maintain and communicate the product roadmap; escalate blockers.
• Analyze stakeholder and customer needs to inform roadmap and features.
• Document requirements and progress using GitHub and Microsoft tools.
• Collaborate with cross-functional teams to build solutions.
• Support timelines and manage roadblocks with leadership and tech teams.
• Drive process improvements and change management across key projects.
• Provide operational support for products and build relationships across IT.

Skills

Agile methodologies

Data analytics

User stories / acceptance criteria

Stakeholder management

Requirements writing

UX sensibility

Communication skills

End user focus

Education

Bachelor's degree or equivalent

Tools

GitHub

Microsoft Products

Job description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the nation and U.S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as an Associate Digital Product Manager - MyWall. This is an opportunity to join NYU Langone Healths cutting-edge digital team as an Associate Digital Product Manager. You will be a part of a large healthcare organization, but in a department whose culture is similar to that in tech. This team is responsible for improving the patient digital experience, through the conception, development, and launch of products and features for our digital tools. NYU Langone has heavily invested in digital capabilities and innovation across patient, workforce, research, and clinical experience areas. To discover and deliver innovative products in the digital health landscape, we are looking for an Associate Digital Product Manager. Associate Product Managers at NYU Langone are expected to have a digital product development background, UX sensibility, and the ability to meaningfully contribute to the design and delivery of custom, SAAS, and enterprise solutions. The Associate Product Manager is expected to apply technical product management knowledge to the design and delivery of products.

Job Responsibilities:

• Individual contributor who executes parts of NYU Langone digital strategy.
• Contributes to the development and implementation of software applications to improve the patient experience at our health system.
• Maintains and communicates the product roadmap with the Product Manager and Associate Director of Digital Products, escalating issues and blockers.
• Analyzes stakeholder and customer needs to inform product roadmap and feature development.
• Utilizes product management tools (e.g., GitHub, Microsoft Products) to document requirements, acceptance criteria, and progress against plans.
• Reviews and analyzes new requests to determine recommendations and next steps.
• Contributes to development of useful solutions to problems by collaborating as needed with cross-functional partners across the organization and across IT product areas.
• Helps manage roadblocks and timelines with product leadership and technical team.
• Proactively simplifies and continuously improves existing processes to operate more efficiently. Serves as an informal leader for change management across key projects.
• Provides operational support for products.
• Builds strong relationships across IT and with operational partners.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 2+ years of experience working as part of a digital product team.
• Experience working as part of an agile product development team.
• Advanced analytical and strategic thinking capabilities.
• Experience writing requirements for custom software development (e.g., user stories, testable acceptance criteria)
• Demonstrated ability to apply judgment within defined parameters
• Experience using data and analytics to inform recommendations and decision-making.
• Experience integrating user and stakeholder feedback to shape products and features.
• Displays in-depth knowledge of end user goals and pain points.

Preferred Qualifications:

• Ability to navigate through distributed teams to get things done.
• Strong oral and written communication skills.
• Knowledgeable about user experience.
• Displays emotional intelligence.
• Able to function well in an autonomous environment.
• Passion for healthcare.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health provides a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.92 - $145,897.01 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here