Associate Digital Product Manager - Digital Health Solutions

NYU Langone Hospitals; New York (NY); On-site; USD 85,000 - 146,000; Full time

Job summary

NYU Langone Health is hiring an Associate Digital Product Manager to join a cutting-edge digital team focused on improving the patient digital experience. This role contributes to the design, development, and launch of SAAS and enterprise solutions within a large healthcare system.

You will work with an agile product team, collaborating across IT and operational partners to deliver user-centered features and continuously optimize processes and outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years with a digital product team.
• Experience working in an agile product development environment.
• Advanced analytical and strategic thinking capabilities.
• Experience writing requirements for custom software (e.g., user stories, acceptance criteria).
• Ability to apply judgment within defined parameters.
• Experience using data and analytics to inform decisions.
• Experience incorporating user and stakeholder feedback.
• Understanding end-user goals and pain points.

Responsibilities

• Execute parts of NYU Langone's digital strategy as an individual contributor.
• Contribute to development and implementation of software to improve patient experience.
• Maintain and communicate the product roadmap with the Product Manager.
• Analyze stakeholder needs to inform roadmap and feature development.
• Document requirements and acceptance criteria using product management tools.
• Collaborate with cross-functional partners across IT and the organization.
• Help manage roadblocks and timelines with product leadership and tech teams.
• Provide operational support for digital products.

Skills

Digital product team experience

Agile product development

Analytical thinking

Requirements writing (user stories)

Data-driven decision making

Stakeholder collaboration

End-user focus

Change management

Education

Bachelor's degree or equivalent practical experience

Tools

GitHub

Microsoft 365

Job description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the nation and U.S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Associate Digital Product Manager - Digital Health Solutions. This is an opportunity to join NYU Langone Healths cutting-edge digital team as an Associate Digital Product Manager. You will be a part of a large healthcare organization, but in a department whose culture is similar to that in tech. This team is responsible for improving the patient digital experience, through the conception, development, and launch of products and features for our digital tools. NYU Langone has heavily invested in digital capabilities and innovation across patient, workforce, research, and clinical experience areas. To discover and deliver innovative products in the digital health landscape, we are looking for an Associate Digital Product Manager. Associate Product Managers at NYU Langone are expected to have a digital product development background, UX sensibility, and the ability to meaningfully contribute to the design and delivery of custom, SAAS, and enterprise solutions. The Associate Product Manager is expected to apply technical product management knowledge to the design and delivery of products.

Job Responsibilities

• Individual contributor who executes parts of NYU Langone digital strategy.
• Contributes to the development and implementation of software applications to improve the patient experience at our health system.
• Maintains and communicates the product roadmap with the Product Manager and Associate Director of Digital Products, escalating issues and blockers.
• Analyzes stakeholder and customer needs to inform product roadmap and feature development.
• Utilizes product management tools (e.g., GitHub, Microsoft Products) to document requirements, acceptance criteria, and progress against plans.
• Reviews and analyzes new requests to determine recommendations and next steps.
• Contributes to development of useful solutions to problems by collaborating as needed with cross-functional partners across the organization and across IT product areas.
• Helps manage roadblocks and timelines with product leadership and technical team.
• Proactively simplifies and continuously improves existing processes to operate more efficiently. Serves as an informal leader for change management across key projects.
• Provides operational support for products.
• Builds strong relationships across IT and with operational partners.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years of experience working as part of a digital product team.
• Experience working as part of an agile product development team.
• Advanced analytical and strategic thinking capabilities.
• Experience writing requirements for custom software development (e.g., user stories, testable acceptance criteria)
• Demonstrated ability to apply judgment within defined parameters
• Experience using data and analytics to inform recommendations and decision-making.
• Experience integrating user and stakeholder feedback to shape products and features.
• Displays in-depth knowledge of end user goals and pain points.

Preferred Qualifications

• Ability to navigate through distributed teams to get things done.
• Strong oral and written communication skills.
• Knowledgeable about user experience.
• Displays emotional intelligence.
• Able to function well in an autonomous environment.
• Passion for healthcare.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.92 - $145,897.01 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.