Associate Customer Success Manager, US

Orange Logic; Northern (KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Life & Disability Insurance

401(k) & Roth with 4% employer match

20 Days PTO

8 Weeks Parental Leave

8 Company Holidays

Job summary

Orange Logic is hiring an Associate Customer Success Manager to help customers adopt and maximize value from the Orange Logic Platform. You will partner with sales prospects turning them into active users while guiding adoption, retention, and expansion across a portfolio.

You will collaborate with services, support, operations, and product teams to address customer needs, gather feedback, and develop success plans, ensuring measurable outcomes and long-term satisfaction.

Qualifications

• 3–5 years of experience in customer success or account management within a SaaS company.
• Strong communication and presentation skills with the ability to build positive relationships with customers and internal teams.
• Ability to problem-solve and translate customer needs into actionable solutions.
• Analytical mindset with ability to interpret customer feedback and usage patterns to support customer success outcomes.

Responsibilities

• Support customer adoption, satisfaction, and long-term engagement with the Orange Logic platform across an assigned set of customer accounts
• Serve as a primary point of contact for customer stakeholders and maintain regular engagement
• Develop and execute customer success or account plans to support customer outcomes and platform adoption
• Collaborate with internal teams such as professional services, support, operations, and product to ensure customer needs and priorities are addressed
• Communicate effectively with internal teams and customers to maintain a high level of customer satisfaction
• Track and manage customer requests to ensure they are addressed in a timely and effective manner
• Gather and document customer feedback and share insights with product and internal teams.
• Identify opportunities for increased product adoption, cross-sell, and expansion within existing customer accounts and coordinate with appropriate internal teams to pursue them
• Prepare materials, reports, or updates related to customer accounts and ongoing success initiatives

Skills

Customer success

Account management

Client services

SaaS experience

Education

Bachelor's degree

Job description

At Orange Logic, we’ve been solving complex content challenges for over two decades. Driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software, we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value. The Associate Customer Success Manager partners with Orange Logic customers as they transition from sales prospects to active users of our platform. This role manages a portfolio of customer accounts and works closely with client stakeholders to drive product adoption, ensure successful platform utilization, and deliver measurable value. Associate Customer Success Managers focus on building strong customer relationships while supporting initiatives that drive customer satisfaction, retention, expansion, and long-term success.

You Role at Orange Logic:

• Support customer adoption, satisfaction, and long-term engagement with the Orange Logic platform across an assigned set of customer accounts
• Serve as a primary point of contact for customer stakeholders and maintain regular engagement
• Develop and execute customer success or account plans to support customer outcomes and platform adoption
• Collaborate with internal teams such as professional services, support, operations, and product to ensure customer needs and priorities are addressed
• Communicate effectively with internal teams and customers to maintain a high level of customer satisfaction
• Track and manage customer requests to ensure they are addressed in a timely and effective manner
• Gather and document customer feedback and share insights with product and internal teams.
• Identify opportunities for increased product adoption, cross-sell, and expansion within existing customer accounts and coordinate with appropriate internal teams to pursue them
• Prepare materials, reports, or updates related to customer accounts and ongoing success initiatives

Ideal Qualifications:

• Obtained a bachelor degree
• 3–5 years of experience in customer success, account management, client services, or a similar client-facing role, within a SaaS company
• Strong communication and presentation skills with the ability to build positive relationships with customers and internal teams
• Ability to problem-solve and translate customer needs into actionable solutions
• Excellent interpersonal, negotiation, and conflict resolution skills; ability to manage customer expectations effectively
• Strong organizational skills and ability to manage a portfolio of customer accounts
• Analytical mindset with the ability to interpret customer feedback and usage patterns to support customer success outcomes

Perks of joining the team:

• Competitive compensation + bonus
• Life & Disability Insurance
• 401(k) & Roth with 4% employer match (fully vested)
• 20 Days PTO
• 8 Weeks Parental Leave
• 8 Company Holidays

Compensation:

The target compensation for this position is $80,000 - 100,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

Note: Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process.