Customer Support Specialist

Orange Logic; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Life & Disability Insurance

401(k) & Roth with 4% employer match

20 Days PTO

8 Weeks Parental Leave

8 Company Holidays

Job summary

A leading technology company in the United States is seeking a Technical Support Consultant to assist clients with software issues and system optimization. Responsibilities include troubleshooting software challenges, delivering excellent customer service, and providing training sessions. The ideal candidate will hold a Bachelor's degree and have over 2 years of relevant experience in technical support or customer success. Competitive compensation and benefits package are offered.

Qualifications

• 2+ years in technical support, customer success, or implementation for enterprise software or SaaS platforms.
• Comfortable with technical concepts and eager to learn new systems, APIs, and configurations.

Responsibilities

• Serve as primary point of contact for clients seeking assistance.
• Diagnose, troubleshoot, and resolve software-related challenges.
• Deliver white-glove support building trust with clients.
• Conduct proactive client outreach for satisfaction.
• Partner with clients to translate business needs into workflows.

Skills

Problem-solving skills

Verbal and written communication

Interpersonal skills

Familiarity with Digital Asset Management

Education

Bachelor’s Degree or equivalent experience

Tools

G-Suite

Zendesk

Freshdesk

Job description

Overview

At Orange Logic, we’ve been solving complex content challenges for over two decades—driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software—we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value.

You Role at Orange Logic

• Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization.
• Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed.
• Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions.
• Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows.
• Partner with clients to translate business needs into technical workflows, offering best-practice recommendations.
• Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions.
• Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback.
• Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences.
• Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases.
• Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.

Ideal Qualifications

• Bachelor’s Degree or equivalent experience in a technical or client-facing role.
• 2+ years in technical support, customer success, or implementation for enterprise software or SaaS platforms.
• Excellent problem-solving skills with a customer-first mindset.
• Clear and confident verbal and written communication skills; able to convey complex ideas simply.
• Proficiency with tools such as G-Suite, ticketing platforms (e.g., Zendesk, Freshdesk), or CRM systems.
• Experience managing and prioritizing multiple client issues in a fast-paced, high-touch support environment.
• Comfortable with technical concepts and eager to learn new systems, APIs, and configurations.
• Strong interpersonal skills and empathy when handling challenging client interactions.
• Familiarity with Digital Asset Management (DAM) systems or enterprise content tools. (preferred, not required)

Perks of joining the team

• Competitive compensation
• Life & Disability Insurance
• 401(k) & Roth with 4% employer match (fully vested)
• 20 Days PTO
• 8 Weeks Parental Leave
• 8 Company Holidays

Compensation

The target compensation for this position is $70,000 - 85,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

How to get started

If you're excited by meaningful challenges and want to build something that matters, we encourage you to apply!

Note

Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process.

By submitting this application, I certify that all information provided herein is true, accurate, and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or, if discovered after acceptance, may lead to immediate dismissal.

Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

We respect your privacy. Learn more about how we handle applicant data in our Global Career Privacy Notice.