Growth-Focused Associate Customer Success Manager

Orange Logic; Northern (KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Life & Disability Insurance

401(k) & Roth with 4% employer match

20 Days PTO

8 Weeks Parental Leave

8 Company Holidays

Job summary

Orange Logic is hiring an Associate Customer Success Manager to help customers adopt and maximize value from the Orange Logic Platform. You will partner with sales prospects turning them into active users while guiding adoption, retention, and expansion across a portfolio.

You will collaborate with services, support, operations, and product teams to address customer needs, gather feedback, and develop success plans, ensuring measurable outcomes and long-term satisfaction.

Qualifications

• 3–5 years of experience in customer success or account management within a SaaS company.
• Strong communication and presentation skills with the ability to build positive relationships with customers and internal teams.
• Ability to problem-solve and translate customer needs into actionable solutions.
• Analytical mindset with ability to interpret customer feedback and usage patterns to support customer success outcomes.

Responsibilities

• Support customer adoption, satisfaction, and long-term engagement with the Orange Logic platform across an assigned set of customer accounts
• Serve as a primary point of contact for customer stakeholders and maintain regular engagement
• Develop and execute customer success or account plans to support customer outcomes and platform adoption
• Collaborate with internal teams such as professional services, support, operations, and product to ensure customer needs and priorities are addressed
• Communicate effectively with internal teams and customers to maintain a high level of customer satisfaction
• Track and manage customer requests to ensure they are addressed in a timely and effective manner
• Gather and document customer feedback and share insights with product and internal teams.
• Identify opportunities for increased product adoption, cross-sell, and expansion within existing customer accounts and coordinate with appropriate internal teams to pursue them
• Prepare materials, reports, or updates related to customer accounts and ongoing success initiatives

Skills

Customer success

Account management

Client services

SaaS experience

Education

Bachelor's degree

Job description

Orange Logic is hiring an Associate Customer Success Manager to help customers adopt and maximize value from the Orange Logic Platform. You will partner with sales prospects turning them into active users while guiding adoption, retention, and expansion across a portfolio.

You will collaborate with services, support, operations, and product teams to address customer needs, gather feedback, and develop success plans, ensuring measurable outcomes and long-term satisfaction.