Associate Customer Success Manager

Orange Logic; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Life & Disability Insurance

401(k) & Roth with 4% employer match (

20 Days PTO

8 Weeks Parental Leave

8 Company Holidays

Job summary

Orange Logic seeks an Associate Customer Success Manager to drive adoption and satisfaction across a portfolio of customer accounts. You’ll partner with stakeholders to execute account plans, coordinate with services, support, ops, and product, and pursue opportunities for expansion.

You will be the primary contact for customers, ensuring timely responses, data-driven insights, and measurable value delivery across our platform in a remote-capable environment.

Qualifications

• Strong communication and presentation skills to build relationships with customers and internal teams.
• Ability to translate customer needs into actionable solutions and outcomes.
• Excellent interpersonal, negotiation, and conflict resolution skills.

Responsibilities

• Support customer adoption, satisfaction, and long-term engagement with the Orange Logic platform across assigned accounts.
• Serve as a primary point of contact for customer stakeholders and maintain regular engagement.
• Develop and execute customer success or account plans to support outcomes and platform adoption.
• Collaborate with internal teams to address customer needs and priorities.
• Communicate effectively to maintain high customer satisfaction.
• Track and manage customer requests to ensure timely resolution.
• Gather and document customer feedback and share insights with product and internal teams.
• Identify opportunities for increased product adoption, cross-sell, and expansion within existing accounts.

Skills

Communication skills

Presentation skills

Relationship building

Problem-solving

Interpersonal skills

Analytical mindset

Education

Bachelor's degree

Job description

At Orange Logic, we've been solving complex content challenges for over two decades, driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We're not just building powerful software, we're building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value. The Associate Customer Success Manager partners with Orange Logic customers as they transition from sales prospects to active users of our platform. This role manages a portfolio of customer accounts and works closely with client stakeholders to drive product adoption, ensure successful platform utilization, and deliver measurable value. Associate Customer Success Managers focus on building strong customer relationships while supporting initiatives that drive customer satisfaction, retention, expansion, and long-term success.

Your Role at Orange Logic:

• Support customer adoption, satisfaction, and long-term engagement with the Orange Logic platform across an assigned set of customer accounts
• Serve as a primary point of contact for customer stakeholders and maintain regular engagement
• Develop and execute customer success or account plans to support customer outcomes and platform adoption
• Collaborate with internal teams such as professional services, support, operations, and product to ensure customer needs and priorities are addressed
• Communicate effectively with internal teams and customers to maintain a high level of customer satisfaction
• Track and manage customer requests to ensure they are addressed in a timely and effective manner
• Gather and document customer feedback and share insights with product and internal teams.
• Identify opportunities for increased product adoption, cross-sell, and expansion within existing customer accounts and coordinate with appropriate internal teams to pursue them
• Prepare materials, reports, or updates related to customer accounts and ongoing success initiatives

Ideal Qualifications:

• Obtained a bachelor degree
• 3-5 years of experience in customer success, account management, client services, or a similar client-facing role, within a SaaS company
• Strong communication and presentation skills with the ability to build positive relationships with customers and internal teams
• Ability to problem-solve and translate customer needs into actionable solutions
• Excellent interpersonal, negotiation, and conflict resolution skills; ability to manage customer expectations effectively
• Strong organizational skills and ability to manage a portfolio of customer accounts
• Analytical mindset with the ability to interpret customer feedback and usage patterns to support customer success outcomes

Perks of joining the team:

• Competitive compensation
• Life & Disability Insurance
• 401(k) & Roth with 4% employer match (fully vested)
• 20 Days PTO
• 8 Weeks Parental Leave
• 8 Company Holidays

Compensation:

The target compensation for this position is $80,000 - 100,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Application Updates:

Our opportunities attract a high volume of qualified applicants, making the selection process highly competitive. While we're unable to provide individual status updates to every applicant, only candidates selected to move forward will be contacted. Anyone who interviews with our team will receive a direct update regarding their status.

Note:

Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under Meet the Hiring Team. We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process.

By submitting this application, I certify that all information provided herein is true, accurate, and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or, if discovered after acceptance, may lead to immediate dismissal.

Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

We respect your privacy. Learn more about how we handle applicant data in our Global Career Privacy Notice.