Associate CSM for Startups — Hybrid + Equity

Meron Capital; Oregon (WI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Dental & Vision

Disability & Life Insurance

FSA

Parental Leave

Unlimited PTO

Company equity

Hybrid work model

401K (US)

Job summary

Mesh is looking for a Customer Success Manager to own onboarding for a mixed portfolio of startup and partner-referred customers. You will monitor health across accounts, run adoption programs, and identify opportunities to grow spend as customers scale.

You’ll own renewals and coordinate with partners to ensure a smooth onboarding experience. Applicants should have 2–4 years in customer service or 1–2 years in CS, strong communication, and hands-on AI tool experience.

Qualifications

• 2–4 years in customer service or 1–2 years as a Customer Success Manager.
• Comfortable managing a high volume of accounts.
• Clear, friendly verbal and written communication.
• Hands-on experience with AI tools (Claude, Gemini).
• Familiarity with CRM tools (Salesforce or similar) is a plus.

Responsibilities

• Own onboarding for a portfolio of new customers, direct startups and partner-referred small businesses.
• Monitor account health across portfolio and intervene to prevent churn.
• Run programs (emails, trainings, help content) to drive adoption and engagement.
• Identify opportunities to grow each customer’s spend.
• Own renewals and escalate to senior CSM for high-touch cases.
• Coordinate with partner contacts during onboarding handoffs.
• Represent customer voice to Product and Sales.

Skills

Customer Success experience

Account management

Communication skills

AI tools usage (Claude, Gemini)

CRM experience (Salesforce)

Tools

Salesforce

Job description

Mesh is looking for a Customer Success Manager to own onboarding for a mixed portfolio of startup and partner-referred customers. You will monitor health across accounts, run adoption programs, and identify opportunities to grow spend as customers scale.

You’ll own renewals and coordinate with partners to ensure a smooth onboarding experience. Applicants should have 2–4 years in customer service or 1–2 years in CS, strong communication, and hands-on AI tool experience.