Associate Creative Director, Global Brand & AI Systems

ServiceNow; Washington; Hybrid; USD 148,000 - 260,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an Associate Creative Director for the Brand & Strategy team in the United States (Washington). You will shape the brand identity, evolve systems, and drive design excellence across global touchpoints, internal and external.

The role requires crafting at scale with AI-driven brand systems while leading cross-functional teams and external partners. The right candidate brings 6–9 years in design, a strong craft ethos, and expert proficiency in Adobe Creative Cloud and Figma.

Qualifications

• ,
• 6-9 years of experience in design.
• Experience leading with creative vision, purpose, and a commitment to craft.
• Experience developing brand directions that solve business problems.
• Experience working within brand architecture and portfolio brand systems.
• Exposure to integrated design work across traditional, digital, and experiential channels.
• Experience managing and collaborating with internal teams, freelancers, and external agencies.
• Strong ability to collaborate and drive alignment across highly cross-functional teams.
• Exceptional communication skills—able to present work clearly and confidently from strategy to execution.
• Experience partnering with and influencing marketing and creative leadership.
• Expert with creative tools including Adobe Creative Cloud and Figma.
• Experience in photo art direction a plus.

Responsibilities

• Contribute to the global brand identity for ServiceNow products and services, ensuring quality, consistency, and scalability across all touchpoints.
• Deliver strategic brand systems that serve a global audience and are designed to scale using AI.
• Support and strengthen brand design culture through enabling world-class design.
• Apply rigorous ways of working to improve performance, quality, and integrated approaches to execution.
• Collaborate with Marketing, Product, and Business partners to contribute to holistic brand systems.
• Work closely with the Brand Design Director and Executive Creative Director, and cross-functional partners to ensure design work is strategic and drives business objectives.

Skills

Brand design

Creative vision

Adobe Creative Cloud

Figma

Cross-functional collaboration

Leadership

Communication

Tools

Adobe Creative Cloud

Figma

Job description

ServiceNow is seeking an Associate Creative Director for the Brand & Strategy team in the United States (Washington). You will shape the brand identity, evolve systems, and drive design excellence across global touchpoints, internal and external.

The role requires crafting at scale with AI-driven brand systems while leading cross-functional teams and external partners. The right candidate brings 6–9 years in design, a strong craft ethos, and expert proficiency in Adobe Creative Cloud and Figma.