Associate Consultant

Mann Consulting LLC; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K

Medical & Dental

Paid Time Off

Annual training budget

Job summary

Mann Consulting LLC in San Francisco is seeking an Associate Consultant - macOS to join a well-established tech consulting firm. This full-time salaried role offers benefits, development opportunities, and an annual training budget with a diverse client base and engaging technical challenges.

You will set up and maintain macOS devices, assist clients in person, over the phone, or remotely, and document client infrastructure while contributing to ongoing support and security tasks.

Qualifications

• Bachelor's degree or equivalent.
• 1–3 years of work experience supporting macOS in any environment.
• Strong communication, time management, and people skills.
• Excellent technical writing skills.
• Must be able to communicate equally well to clients of varying technical ability.
• Experience managing macOS / iOS devices with JAMF Pro.
• Experience setting up and maintaining firewalls, routers, and access points.
• Account management using Google Workspace and Microsoft 365.
• Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of connecting computer and networking equipment.
• Experience and strong troubleshooting skills for computer configurations, printers, and connected devices.
• Ability to provide general networking and server support.
• Ability to provide general AV support on products such as Google Meet or Zoom.

Responsibilities

• Help clients on-board and off-board team members.
• Setup and maintain macOS devices and the services that support those devices.
• Help clients in person, over the phone, or remotely.
• Assist other consultants complete project work and maintenance for clients.
• Document client infrastructure and best practices for other team members.
• Research new solutions for future client work.
• Continually surprise clients and coworkers with outstanding support.
• Use a ticketing system to document work and alert clients of tasks and projects.
• Limited travel outside the area may be required; for meetings in the Bay Area, access to an automobile is essential.
• Setup, maintain, and troubleshoot antivirus, backup, and monitoring software clients.
• Communicate and apply industry best practices.

Skills

macOS support

Client communication

Technical writing

Troubleshooting

Documentation

Networking basics

AV support

Education

Bachelor's degree or equivalent

Tools

JAMF Pro

Google Workspace

Microsoft 365

Job description

The Associate Consultant - macOS position is a full-time salaried position with benefits, opportunity for development and advancement, 3 kinds of trainings plus an annual training budget, 401K, profit-sharing, medical, dental, paid-time-off, and more.

You’ll be joining one of the oldest and most established tech consulting firms in the area, (and the highest ranked Mac consultancy in the San Francisco Bay area) and enjoy a fantastic team of people with an amazing, diverse client base. We help over 300 businesses every year, representing thousands of people. If selected to join us, you’ll be exposed to tremendous variety and interesting technical challenges.

Requirements:

• Bachelor's degree or equivalent.
• 1-3 years of work experience supporting macOS in any environment
• Strong communication, time management, and people skills.
• Excellent technical writing skills
• Must be able to communicate equally well to clients of varying technical ability
• Experience managing macOS / iOS devices with tools like JAMF Pro.
• Experience setting up and maintaining firewalls, routers, and access points.
• Account management using tools such as Google Workspace and Microsoft 365.
• Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of connecting computer and networking equipment.
• Experience and strong troubleshooting skills for computer configurations, printers, and connected devices.
• Ability to provide general networking and server support.
• Ability to provide general AV support on products such as Google Meet or Zoom.

Responsibilities:

• Help clients on-board and off-board team members
• Setup and maintain macOS devices and the services that support those devices
• Help clients in person, over the phone, or remotely.
• Assist other consultants complete project work and maintenance for clients
• Document client infrastructure and best practices for other team members.
• Research new solutions for future client work
• Continually surprise clients and coworkers with outstanding support.
• Use a ticketing system to document work and alert clients of tasks and projects.
• Limited travel outside the area may be required. For meetings in the Bay Area, access to an automobile is essential.
• Setup, maintain, and troubleshoot antivirus, backup, and monitoring software clients.
• Communicate and apply industry best practices.

Nice to Have:

• Working knowledge of MDM providers
• Scripting knowledge
• Virtualization of services in AWS or Google Cloud.
• VOIP Phone experience such as RingCentral, Switchvox, or other PBX's.

Our office is in SOMA, 5 minutes from BART and most MUNI lines, but we haven't been there in quite some time.