Consulting Coordinator

Mann Consulting LLC; San Francisco (CA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K matching

PTO

Training budgets

Medical

Dental

Commuter checks

Wellness reimbursement

Job summary

Mann Consulting LLC is seeking a capable Consulting Coordinator to join a fast-growing firm in San Francisco. This full-time salaried position offers benefits, development opportunities, and exposure to diverse technical projects across consulting services, troubleshooting, and automation.

You are the first line of contact for clients, handling inquiries, routing to specialists, and supporting process improvements. A strong willingness to learn and a customer-first mindset are essential.

Qualifications

• Previous tech support experience required.
• Interest in automation and designing better processes.
• Passionate about providing a superb and memorable customer experience.
• Willingness to receive considerable critical & constructive feedback on process.
• Obtain good risk management and communication skills.
• Eager to learn many new skills.

Responsibilities

• Conduct client consulting services, including phone support, limited on-site client work, research, estimates and proposals.
• Input requests daily for completed and future client work.
• Support Mann’s network and cloud vendors as needed.
• Share & train on new technologies and best practices. Work with consultants to propose the best solutions for our broad client base.
• Continually surprise & delight clients and coworkers with your contributions.
• Significant on-boarding and off-boarding processes and automation. Mostly remote work for clients at Mann office.
• Participate in meetings with staff, clients, and prospects.
• Develop and significantly improve skills in major Mac and PC, Internet, networking, and general office applications.
• Limited travel outside the area may be required. For meetings in the Bay Area, access to an automobile is essential. Business travel will be reimbursed according to standard practices

Skills

Tech support experience

Automation interest

Customer experience

Learning mindset

Risk management

Tools

Mac/PC proficiency

Office software

Job description

The Consulting Coordinator - This is a full-time salaried position with benefits and considerable opportunity for development and advancement. Consulting Coordinators are exposed to a broad range of technical projects and roles including consulting services, troubleshooting, developing applications and process automation.

The CC role is the first line of communication that many clients have with our firm: fielding dozens of inquiries, assigning to the right specialist or colleague, completing items that you can do yourself, enlisting the help of other resources so that you can stretch your skills and learning.

We're a top managed service provider based in California, supporting hundreds of businesses annually, ranked three times as one of the fastest growing businesses in the SF Bay Area. We offer assistance in help desk, strategic planning, network support, onboarding/ offboarding, systems automation, security, and office moves and buildouts.

Despite all this growth, we’re a very stable company as well: privately held, family-owned, and over 30 years in business. We have an absolutely super team of folks helping hundreds of small businesses and thousands of people. You bring the tech skills and a strong desire to learn and help people. We provide you with the tools, systems, a fantastic administrative team and the training to do great work.

We offer 401K matching, PTO, training budgets, medical, dental, paid-time-off, commuter checks, wellness reimbursement and more. Our office is located in SOMA, 5 minutes from BART and MUNI.

Who are YOU?

Eager to learn many new skills

Willingness to receive considerable critical & constructive feedback on process

Obtain good risk management and communication skills

Previous tech support experience required

Interest in automation and designing better processes

Passionate about providing a superb and memorable customer experience, even for the most mundane of requests

What will you DO?

Conduct client consulting services, including phone support, limited on-site client work, research, estimates and proposals

Input requests daily for completed and future client work

Support Mann’s network and cloud vendors as needed

Share & train on new technologies and best practices. Work with consultants to propose the best solutions for our broad client base

Continually surprise & delight clients and coworkers with your contributions

Significant on-boarding and off-boarding processes and automation. Mostly remote work for clients at Mann office

Participate in meetings with staff, clients, and prospects

Develop and significantly improve skills in major Mac and PC, Internet, networking, and general office applications

Limited travel outside the area may be required. For meetings in the Bay Area, access to an automobile is essential. Business travel will be reimbursed according to standard practices