IT Consulting Coordinator

Mann Consulting; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401K

Profit sharing

Medical

Dental

Paid time off

Commuter checks

Wellness reimbursement

Job summary

Mann Consulting in San Francisco seeks a Consulting Coordinator to join our IT team. This is a full-time, salaried position with benefits and significant opportunity for development across consulting services, troubleshooting, application development and process automation.

The role is onsite at our SOMA office. You will be the first point of contact for clients, triaging inquiries, assigning work to the right specialists, and supporting onboarding and ongoing support with a strong customer

Qualifications

• Minimum 2 years of technical support experience.
• Solid knowledge of IT systems and applications.
• Willingness to learn many new skills and accept feedback.
• Strong risk management and communication skills.
• Interest in automation and designing better processes.
• Passionate about providing a superb customer experience.

Responsibilities

• Conduct client consulting services, including phone support, limited on-site client work, research, estimates and proposals.
• Receive, wipe, configure, and ship client devices. Maintain accurate client inventory.
• Input requests daily for completed and future client work.
• Support Mann’s network and cloud vendors as needed.
• Share & train on new technologies and best practices; collaborate with consultants.
• Participate in meetings with staff, clients, and prospects.
• Develop and significantly improve skills in major Mac and PC, Internet, networking, and general office applications.
• Limited travel outside the area may be required; occasional Bay Area travel may be reimbursed.

Skills

Technical support

IT systems & applications

Willingness to learn

Feedback receptivity

Risk management & communication

Automation & process design

Customer experience

Job description

Mann is looking for skilled IT professionals to join our team. This is a full-time salaried position with benefits and considerable opportunity for development and advancement. Consulting Coordinators are exposed to a broad range of technical projects and roles including consulting services, troubleshooting, developing applications and process automation. This is an onsite position at our San Francisco office.

The CC role is the first line of communication that many clients have with our firm: fielding dozens of inquiries, assigning to the right specialist or colleague, completing items that you can do yourself, enlisting the help of other resources so that you can stretch your skills and learning.

We’re a top consultancy in SF Bay Area, supporting over 300 businesses annually, ranked multiple years as one of the fastest growing small businesses in San Francisco. We offer assistance in help desk, strategic planning, network support, onboarding/offboarding, systems automation, security, and office moves and buildouts.

Despite all this growth, we’re a very stable company as well: privately held, family-owned, and over 25 years in business. We have an absolutely super team of folks helping hundreds of small businesses and thousands of people. You bring the tech skills and a strong desire to learn and help people. We provide you with the tools, systems, a fantastic administrative team and the training to do great work.

• We offer 401K, profit-sharing, medical, dental, paid-time-off, commuter checks, wellness reimbursement and more.

Our office is located in SOMA, 5 minutes from BART and MUNI.

Annual salary range is $60,000 - $75,000.

Who are YOU?

• Minimum 2 years of technical support experience required
• Solid knowledge of IT systems and applications
• Eager to learn many new skills
• Willingness to receive considerable critical & constructive feedback on process
• Obtain good risk management and communication skills
• Interest in automation and designing better processes
• Passionate about providing a superb and memorable customer experience, even for the most mundane of requests

What will you DO?

• Conduct clientconsultingservices, including phone support, limited on-site client work, research, estimates and proposals
• Receive, wipe, configure, and ship client devices. Maintain accurate client inventory
• Input requests daily for completed and future client work
• Support Mann’s network and cloud vendors as needed
• Share & train on new technologies and best practices. Work with consultants to propose the best solutions for our broad client base
• Continually surprise & delight clients and coworkers with your contributions
• Significant on-boarding and off-boarding processes and automation. Mostly remote work for clients at Mann office
• Participate in meetings with staff, clients, and prospects
• Develop and significantly improve skills in major Mac and PC, Internet, networking, and general office applications
• Limited travel outside the area may be required. For meetings in the Bay Area, access to an automobile is essential. Business travel will be reimbursed according to standard practices