Associate Client Success Manager

Grubhub; Chicago (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Client Success Manager to join their dynamic Corporate team. In this entry-level role, you will be pivotal in growing and managing a diverse portfolio of corporate clients. You'll focus on client retention while fostering strong relationships and understanding their unique business needs. This position offers a chance to engage in upselling and account management, ensuring clients receive maximum value from the services provided. With a commitment to employee well-being and a culture of support, this company provides a vibrant environment where your contributions can make a significant impact on client satisfaction and business growth.

Benefits

Flexible PTO

Health and Wellness Benefits

Weekly Grubhub Credit

Paid Parental Leave

Employee Network Groups

401k Matching

Paid Time Off for Community Service

Qualifications

• 1+ years of experience in B2B Account Management or Client Success.
• Exceptional communication and interpersonal skills required.

Responsibilities

• Grow and manage a portfolio of corporate clients, focusing on retention.
• Track key client metrics and achieve upsell KPIs.

Skills

B2B Account Management

Sales

Client Success

Communication Skills

Problem-Solving

Multitasking

Organizational Skills

Technical Competence

Education

Bachelor's Degree

High School Diploma/GED

Tools

Salesforce

CRM Systems

Job description

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The Corporate team works with a wide range of companies and industries to support their meal programs. The Client Success Team is responsible for maintaining and growing clients sold in by Sales. There is a significant upselling component to the Client Success Manager role, while ensuring client satisfaction and continued growth with Grubhub's offerings.

As a Associate Client Success Manager, you will be responsible for growing and managing a portfolio of corporate clients. Your primary focus will be the growth and retention of your clients, while fostering strong relationships with key stakeholders and understanding their business needs.

The Impact You Will Make

• Accelerate growth and retain revenue through upselling and day-to-day account management.
• Understand and achieve upsell and client meeting KPIs to drive growth in the corporate business segment.
• Track and report on key client metrics, including engagement, satisfaction, and revenue.
• Work with clients to quantify opportunities and create solutions to ensure a positive client experience.
• Consistently materialize closed-won upsell opportunities into realized revenue.
• Partner with Sales for new client launches and opportunities within existing business.
• Engage in informal and formal client meetings, at times with travel and in-person meetings, fostering strong client relationships, while seeking out ultimate decision makers.
• Understand the client’s business and provide tailored recommendations.
• Act as an advocate for clients within Grubhub internally by providing feedback to relevant teams and escalating issues to a manager as needed.
• Prioritize work on the highest impact areas within a book of business.
• Handle contract negotiations and use contractual terms adjustments to deepen client relationships.
• Serve as a customer-facing product expert, educating clients about features and benefits to maximize the value they get from the Grubhub corporate platform.
• Troubleshoot and resolve client concerns effectively, delegating tasks to internal teams as needed.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to address client needs and improve the overall client experience.

What You Bring to the Table

• 1+ years of experience in a quota bearing B2B Account Management, Sales, or Client Success role working with a range of clients and industries.
• Bachelor's degree or High School diploma/GED + years of experience.
• Experience upselling or cross-selling existing business to achieve a quota or growth metric.
• Exceptional communication and interpersonal skills with a professional demeanor.
• Strong problem-solving and multitasking abilities in a fast-paced setting.
• Ability to work cross-functionally and influence without direct authority.
• Experience in client education, product support, and building trust with stakeholders.
• Passion to partner with Sales to optimize the client journey and lifetime revenue.
• Ability to analyze trends and patterns to identify opportunities within your book of business.
• Comfort navigating high stress situations and experiencing de-escalating client complaints.
• Strong organizational skills and high attention to detail.
• Technical competence and an aptitude for learning new systems.
• Working knowledge of CRM systems (Salesforce is a plus).
• Ability to attend in-person client meetings and some travel may be required.

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.

Flexible PTO: Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness: Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Free Meals: Our employees get a weekly Grubhub credit to enjoy.

Social Impact: At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

Seniority level

Entry level

Employment type

Full-time

Job function

Industries: Food and Beverage Services