Senior Associate Customer Success Manager

Integral Ad Science, Inc.; Chicago (IL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Associate Customer Success Manager to join their dynamic team in Chicago. This role offers a unique opportunity to delve into the verification space within the advertising industry, enhancing your technical and communication skills. You will oversee client health, ensuring satisfaction and service adoption while managing relationships with key stakeholders. The ideal candidate will thrive in a fast-paced environment and possess strong analytical abilities. Join a company committed to diversity and inclusiveness, where your contributions will drive impactful results in digital media quality.

Qualifications

• 1-3 years experience in Ad Tech or agency preferred.
• Strong analytical skills and ability to prepare client-ready documents.

Responsibilities

• Manage client health, onboarding, and service adoption.
• Prepare reporting and data analysis of client activity.
• Develop relationships to understand client goals.

Skills

Analytical Skills

Client Relationship Management

Problem Resolution

Communication Skills

Project Management

Fast Learning

Attention to Detail

Education

Experience in Ad Tech or Agency

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Salesforce

Gainsight

Job description

Senior Associate Customer Success Manager

Chicago, IL

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What you’ll do:

• Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including onboarding, value realization, and renewal, while spearheading further adoption of IAS services.
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Attend external meetings and present to clients
• Create process and methodology documentation
• Develop client relationships to incorporate a deep understanding of client goals
• Communicate client needs and act as an internal advocate for owned clients
• Adhere to IAS values at all times

What you’ll need:

• 1-3 years experience in Ad Tech, agency or brand experience preferred
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Understanding of online advertising and marketing industry is a must
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Ability to prepare clear and concise client-ready documents
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Ability to work independently as well as part of a team
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce and Gainsight is a plus

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.