Associate Customer Success Manager

Buyers Edge Platform; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Associate Customer Success Manager, where you will empower customers to maximize the value of an innovative cloud-based platform. This role involves hands-on training, data analysis, and process optimization, ensuring customers achieve long-term success. You'll collaborate with cross-functional teams to enhance customer experiences and develop a comprehensive knowledge base. With a commitment to diversity and inclusion, this role offers a supportive environment for all candidates. If you are passionate about customer success and have experience in SaaS technology, this position is perfect for you.

Benefits

Medical, Dental, and Vision Coverage

401(k) Plan with Company Match

Flexible Spending Accounts

Personal Responsibility Paid Time Off

Critical Illness and Accident Insurance

Voluntary Life Insurance

Company Paid Life Insurance

Qualifications

• 2+ years of experience in customer success within supply chain or SaaS.
• Strong troubleshooting skills and a proactive customer-first mindset.

Responsibilities

• Serve as a trusted advisor, guiding customers through best practices.
• Conduct training sessions to help customers optimize platform usage.

Skills

Customer Success Management

Problem-Solving

Communication Skills

Data Analysis

Microsoft Office Suite

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft PowerPoint

SaaS Platforms

Job description

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.

This position is remotely based, with anticipated travel of 5%. We are unable to offer work sponsorship for this role.

As an Associate Customer Success Manager, you will play a key role in ensuring our customers maximize the value of our platform through hands-on training, data analysis, and process optimization. You’ll be an integral part of their journey from implementation to long-term success.

Your impact:

• Serve as a trusted advisor to customers, guiding them through best practices and system utilization.
• Monitor and manage customer support requests, ensuring timely and effective resolutions.
• Conduct training sessions to help customers navigate and optimize our platform.
• Analyze customer data to provide insights and recommendations that drive operational improvements.
• Develop and maintain a comprehensive knowledge base, creating clear and helpful documentation.
• Collaborate cross-functionally with implementation, product, and account management teams to enhance customer experience.

About you:

• 2+ years of experience in customer success in supply chain or SaaS technology.
• Strong troubleshooting skills with a passion for problem-solving.
• Excellent communication skills with the ability to simplify complex concepts for customers.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and the ability to adapt to new technology.
• A proactive and customer-first mindset, with a strong focus on building lasting relationships.

Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success.We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard toactual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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