Associate Customer Success Manager

Integral Ad Science, Inc.; Chicago (IL); Hybrid; USD 39,000 - 69,000; Full time

Job summary

Join a forward-thinking company where you can develop your skills in the dynamic advertising industry. This role in the Customer Success team offers a unique opportunity to work closely with clients, understanding their needs and ensuring their success with our innovative products. You'll be the key point of contact, managing client relationships and driving the adoption of services. Ideal candidates will have a passion for analytics and a knack for problem-solving, ready to thrive in a fast-paced environment. If you're looking to make a real impact and grow your career, this is the place for you!

Qualifications

• 1+ years experience in customer facing roles, preferably in ad tech or agencies.
• Strong analytical skills to identify business issues and develop recommendations.

Responsibilities

• Manage a high-volume list of clients and oversee their lifecycle and health.
• Prepare regular reporting and data analysis of client activity.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Client Relationship Management

Problem Resolution

Fast Learning

Education

Bachelor's Degree (preferred)

Tools

Salesforce

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What you’ll do:

• Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Manage a dynamic, high-volume list of clients
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Attend external meetings and present to clients
• Create process and methodology documentation
• Develop client relationships to incorporate a deep understanding of client goals
• Communicate client needs and act as an internal advocate for owned clients adhere to IAS values at all times

• Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Manage a dynamic, high-volume list of clients
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Attend external meetings and present to clients
• Create process and methodology documentation
• Develop client relationships to incorporate a deep understanding of client goals
• Communicate client needs and act as an internal advocate for owned clients adhere to IAS values at all times

What you’ll need:

• 1+ years experience in customer facing roles. Ad tech, agency or brand experience preferred
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Understanding of online advertising and marketing industry
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Ability to prepare clear and concise client-ready documents
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Ability to work independently as well as part of a team
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce is a plus

Illinois Applicants: The salary range for this position is $39,900 - $68,400. Actual pay may vary based on experience or geographic location.

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com .

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [e-mail].

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [e-mail]. We will get back to you if there's interest in a partnership.

#LI-Hybrid

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile URL:

Full Legal Name: *

What is your Full Payroll Home Address (Street, City, State)? *

What US state will be your primary working location? * Select...

Will you now, or in the future, require visa sponsorship for employment from Integral Ad Science? * Select...

Are you a current or previous employee of Integral Ad Science, ADmantX, or Publica? * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Integral Ad Science’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.