Customer Success Manager, Associate

Renaissance Learning; Colorado; Remote; USD 56,000 - 78,000; Full time

Job summary

An established industry player in education technology seeks a Customer Success Manager, Associate to enhance customer experiences and drive platform adoption. This role involves managing relationships with school districts, ensuring successful implementation, and strategizing for customer success. The ideal candidate will have strong relationship-building skills, a proactive mindset, and a passion for education. Join a team dedicated to creating personalized learning paths and making a significant impact in pre-K–12 education. This opportunity offers competitive compensation and a chance to be part of a mission-driven organization.

Benefits

Health coverage

Retirement plans

Paid time off

Parental leave

Tuition reimbursement

Qualifications

• Strong relationship-building and project leadership skills are essential.
• Proactive mindset with a technical aptitude for software learning.

Responsibilities

• Support onboarding and renewal processes for customer accounts.
• Drive adoption and retention by understanding customer needs.

Skills

Relationship-building skills

Project leadership

Proactive mindset

Technical aptitude

Communication skills

Customer expectation management

Experience in Education/SaaS

Job description

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Company Description

When you join Renaissance, you join a global leader in pre-K–12 education technology.

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, creating energizing learning experiences. Our passionate employees and partners have helped drive student growth, with Renaissance solutions used in over one-third of US schools and in more than 100 countries.

Our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Customer Success is about understanding customer outcomes and ensuring they experience maximum value. As a Customer Success Manager at Renaissance, you will support onboarding, nurturing, and renewal processes, managing district and school accounts to ensure successful platform implementation and student learning outcomes. You will drive adoption, retention, and expansion, build relationships, strategize with teams, and continuously educate yourself about Renaissance’s products and the educational landscape.

Location & Territory

Remote in CO, ND, SD, UT, WY, NV.

Ideal Candidate

• Drive adoption, retention, and expansion by understanding customer needs and success criteria.
• Build and leverage stakeholder relationships across districts.
• Develop communication plans, monitor account health, and deliver quarterly reviews.
• Collaborate with sales, marketing, and product teams throughout the customer journey.
• Continuously learn about Renaissance products and the K-12 landscape.
• Anticipate customer needs and adapt strategies accordingly.
• Strengthen relationships within accounts and across Renaissance.
• Quickly incorporate new processes and systems.
• Cultivate success stories from districts.

Qualifications

Required Skills & Experience:

• Strong relationship-building skills and trust development.
• Ability to lead projects and influence others.
• Proactive, action-oriented mindset.
• Technical aptitude and eagerness to learn software.
• Clear, professional communication skills.
• Drive to exceed customer expectations.
• Experience in Education and/or SaaS with large account management.

Additional Information

Roles are available at Associate, CSM, and Senior CSM levels based on experience. Must be authorized to work in the U.S. without restrictions. Compensation ranges from $56,100 to $77,200 plus bonuses. Benefits include health coverage, retirement plans, paid time off, parental leave, tuition reimbursement, and more.

We encourage applications from all qualified individuals, including underrepresented groups and individuals with disabilities. Renaissance is an equal opportunity employer and provides reasonable accommodations as needed.

For more info, visit: https://www.renaissance.com/