Associate Customer Success Manager

Integral Ad Science; Chicago (IL); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for an Associate Customer Success Manager to join their team in Chicago. This role is pivotal in driving client satisfaction and retention within the digital advertising ecosystem. You will engage with clients, manage their needs, and ensure they derive maximum value from the company's services. The position offers a chance to develop your technical and communication skills while working in a fast-paced environment. If you have a passion for customer success and a desire to grow in the advertising industry, this is the perfect opportunity for you.

Qualifications

• 1+ years in customer-facing roles, preferably in ad tech or agencies.
• Strong analytical skills to identify issues and develop recommendations.

Responsibilities

• Manage client relationships and oversee client health and renewals.
• Prepare reporting and data analysis of client activity.

Skills

Customer facing experience

Analytical skills

Understanding of online advertising

Organizational skills

Salesforce

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Integral Ad Science is seeking an Associate Customer Success Manager in Chicago, IL. Associate Customer Success Managers will partner with Sales and Technical Account Management to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, risk mitigation, and ultimately achieve renewals for our most valued accounts.

You will be at the heart of our customer success team as you drive satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s partners. This role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What you’ll do:

• Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Manage a dynamic, high-volume list of clients
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Attend external meetings and present to clients
• Create process and methodology documentation
• Develop client relationships to incorporate a deep understanding of client goals
• Communicate client needs and act as an internal advocate for owned clients adhere to IAS values at all times

What you’ll need:

• 1+ years experience in customer facing roles. Ad tech, agency or brand experience preferred
• Insatiable curiosity
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Understanding of online advertising and marketing industry
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Ability to prepare clear and concise client-ready documents
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Ability to work independently as well as part of a team
• Experience working in Salesforce is a plus

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [e-mail].

To learn more about us, please visit http://integralads.com/

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [e-mail]. We will get back to you if there's interest in a partnership.

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