Client Service Manager - Commercial Lines

Arthur J. Gallagher & Co. (AJG); Columbia, Northern (MD, KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team. You will work with clients and colleagues to provide exceptional service and tailored insurance solutions, building relationships and delivering value.

You will support renewals, identify coverage gaps, and mentor team members while maintaining data integrity and compliance. This role emphasizes collaboration, integrity, and a client-first approach with a global reach and local impact.

Qualifications

• Bachelor's degree with a minimum of 3+ years client service and/or claims management experience, or a High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• Property and Casualty Insurance License is required.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Responsibilities

• Manage renewal processes by gathering client information, analyzing needs, and delivering timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and sell additional services and lines.
• Build and maintain relationships with clients and carriers through timely responses and strong service.
• Help the team address client risk management needs via consultative conversations and strategies.
• Mentor team members, delegating tasks and providing constructive feedback for growth.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data using Gallagher systems.
• Leverage Gallagher technology to enhance productivity and deliver quality results.
• Manage multiple priorities to meet deadlines and client expectations.

Skills

Client service

Claims management

Relationship building

Adaptability

Education

Bachelor's degree

High School diploma / GED with 8+ years experience

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher,we’relooking for a Client Service Manager to join our Commercial team. In this role,you’llwork closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions.You’llhelp build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact

How you'll make an impact

You’llplay a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members,you’llhelp ensure client needs aremetand compliance standards are upheld.

Here’swhatyou’lldo:

• Manage the renewal process by gathering client information, analyzing their needs, and helping delivertimely, tailored solutions.
• Identifygaps in coverage, review claims, secure existingbusiness, and drive the sale ofadditionalservices and lines of coverage.
• Build andmaintainstrong relationships with clients and carrier partners throughtimelyresponses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations andmaintainhigh service standards.
• Maintainaccurateand up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’swhatyou’llbring to the role:

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience, or a High School degree/GED with a minimum 8+yearsclient service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiencyin Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)