Client Service Manager, Commercial Lines

Arthur J. Gallagher & Co. (AJG); City of Batavia (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking an Associate Client Service Manager in the City of Batavia, NY. In this role, you will manage client relationships and lead the renewal process to deliver exceptional service and solutions. You’ll also mentor junior team members and ensure compliance with industry standards.

The ideal candidate has a Bachelor's degree or equivalent experience, with at least 1+ years in client service or claims management. A Property and Casualty Insurance License and proficiency in Microsoft Office are required.

Qualifications

• Minimum 1+ years client service and/or claims management experience with a Bachelor's degree.
• High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
• Desire to build relationships and deliver results.

Responsibilities

• Manage the renewal process and deliver tailored solutions.
• Build strong relationships with clients.
• Conduct regular audits to ensure compliance.

Skills

Client relationship management

Proficiency in Microsoft Office

Analytical skills

Mentoring junior team members

Education

Bachelor's degree or equivalent experience

Property and Casualty Insurance License

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

How you’ll make an impact

You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.

Here’s what you’ll do:

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage
• Build and maintain strong relationships with clients through timely responses and strong customer service
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies
• Conduct regular audits to ensure compliance with regulations and maintain high service standards
• Maintain accurate and up‑to‑date client and policy data using Gallagher’s systems and performing audits
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations

About You

Here’s what you’ll bring to the role:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• A Property and Casualty Insurance License
• Proficiency in Microsoft Office
• A desire to build relationships and deliver results
• Adaptability and resilience in managing shifting priorities
• A collaborative mindset to work with teams across Gallagher