Associate Client Partner

Bristlecone; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Bristlecone in the United States seeks an experienced Associate Client Partner for Retail & Consumer Goods (RCG) to drive growth and strengthen client relationships, coordinating with cross-functional teams to ensure successful delivery and long-term client success.

You will work closely with Client Partner, Managing Client Partner, Market Head, and Delivery Partner, expanding existing accounts and supporting sales initiatives while serving as the on-the-ground point of contact for clients.

Qualifications

• Bachelor’s degree and experience in client or account management in Retail/Consumer Goods.
• Experience managing enterprise accounts and growth initiatives.
• Strong executive communication and stakeholder management skills.
• Ability to collaborate with cross-functional global teams.

Responsibilities

• Farming account growth and sales through targeted pitches and transformation roadmaps.
• Build sales pipeline and manage contract renewals.
• Monitor client health metrics and identify up-selling or cross-selling opportunities.
• Serve as primary on-the-ground point of contact for clients and executives.
• Collaborate with delivery teams, Studios, and HR to execute global projects.
• Represent client needs internally while maintaining account profitability.
• Lead cross-functional collaboration with Market Head, Client Partner and Delivery partner.
• Act as POC for operational activities and client requests; track delivery status.

Skills

Client management

Account management

Business development

Executive communication

Stakeholder management

Cross-functional collaboration

Enterprise sales

Education

Bachelor’s degree in Business, Engineering, Supply Chain, Information Technology, or a related field

MBA

Job description

Associate Client Partner — Retail & Consumer Goods (RCG)

We are seeking an experienced Associate Client Partner — Retail & Consumer Goods (RCG) to support the growth and management of strategic client accounts. This role is responsible for driving account growth, strengthening client relationships, and collaborating with cross-functional teams to ensure successful delivery and long-term customer success.

Working closely with the Client Partner, Managing Client Partner, Market Head, and Delivery Partner, the Associate Client Partner will play a key role in expanding existing accounts, supporting sales initiatives, and serving as the primary on-the-ground point of contact for clients.

Reporting To: Client Partner or Managing Client Partner

Key Responsibilities

• Farming Account Growth & Sales: Identify growth opportunities within existing accounts and support the creation of targeted pitches, business proposals, and transformation roadmaps
• Build Sales pipeline
• Lead the contract renewal process to maintain partnerships and secure ongoing revenue
• Monitor client health metrics, and identify opportunities for up-selling or cross-selling platform and services
• Client Relations: Act as a secondary point of contact for client executives, facilitating meetings, driving thought leadership, and ensuring high customer satisfaction (CSAT)
• On the ground Client POC and communication owner
• Partner directly with client executives to solve complex business challenges and drive long-term revenue growth, leveraging key leaders / capabilities from Bristlecone
• Represent the client’s needs internally while maintaining the profitability of the account
• Cross-Functional Collaboration: Work closely with delivery teams, Studios, and HR teams to execute seamless global projects
• Work closely with Market Head, Client Partner and Delivery partner and take key Account leadership role
• POC for Operational activities – handling client requests, resolving issues, and ensuring deliverables
• Monitor Delivery status and typically works with day-to-day project leads and managers

Reports into a Client Partner or Managing Client Partner

Key KPI:-

1. Account revenue growth YoY
2. CSAT and NPS
3. Profitability and margin improvements
4. Innovation sessions led opportunities
5. Renewal win ratio

Required Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, Information Technology, or a related field. MBA preferred.
• Proven experience in client management, account management, consulting, or business development within the Retail and Consumer Goods (RCG) industry.
• Experience managing and growing strategic enterprise accounts.
• Strong understanding of account farming, client relationship management, and enterprise sales.
• Experience supporting contract renewals, account planning, and revenue growth initiatives.
• Excellent executive communication, presentation, and stakeholder management skills.
• Ability to collaborate effectively with cross-functional global teams.
• Strong commercial acumen with the ability to balance customer satisfaction and account profitability.

Preferred Experience

• Experience working with digital transformation, supply chain, ERP, cloud, AI, or enterprise technology solutions.
• Consulting or IT services industry experience.
• Experience supporting global delivery teams and enterprise clients.
• Familiarity with Retail and Consumer Goods business processes and industry trends.