Client Manager - Insights
NielsenIQ
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Benefits offered by this job
Job summary
Qualifications
- 5+ years of experience in the CPG industry or market research.
- Experience working within the pet industry is required.
- Ability to use proprietary NIQ tools effectively.
Responsibilities
- Work as a master of proprietary NIQ tools to address client questions.
- Prepare and present detailed analytical insights.
- Drive customer satisfaction via impactful delivery.
Skills
Education
Tools
Job description
R26_0004310
At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Client Manager to add to our Industry Insights team.
This is a client‑facing position and requires being onsite in Overland Park, KS on a weekly basis.
As a Client Manager, you will be part of a team of experienced industry‑insights experts whose main goal is to delight clients and support them in making informed business decisions through the delivery of analysis and insights on industries, markets, and consumers using NIQ data with NIQ tools, following NIQ standards. You will also be responsible for strong execution of the Service Model and for guiding and coaching more junior members.
- Work as a master of proprietary NIQ tools and metrics, using these to help solve clients' business questions.
- Work closely with the CS Consultants to transform customer experience.
- During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
- Simplify and visualise data, translating numbers into a compelling story for clients with insightful callouts and actionable recommendations.
- Prepare and present insights/recommendations at Academy Silver graduate level, always using SCQA and AP efficiently.
- Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
- Lead generation: Identify revenue leads independently, taking ownership in partnership with AD to convert them into revenue opportunities.
- Execute strongly based on the service model.
- Take the initiative to remove roadblocks when they arise.
- Lead by example, guide and coach junior members.
- Champion an initiative within the business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
- Lead Thought Leadership Projects.
- Client briefing: In‑market – Ensure the client briefing is received as per the briefing form with all areas filled. Ask questions to the client to probe and understand the real issue. Guide and support junior members on the same. Hub – Ensure the briefing document is received from the in‑market with all areas complete. Ask in‑market teams for clarity. Guide and support juniors to do the same.
- 5+ years industry experience in the CPG industry and/or related sales, category management, market research.
- Experience within the Pet industry.
- Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
- Proficiency in pulling, analysing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc.
- Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks to drive usage.
- Ability to coach others in data analyses and working with NIQ tools.
- Curious person who likes building stories based on data to answer questions.
- Strong analytical mind and excellent numerical skills.
- Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
- Excellent command of both written and spoken English.
- Digital savvy and fast learner of concepts/tools/analyses.
- Master’s degree a plus.
This role has a market‑competitive salary with an anticipated base compensation of $83,700.00 – $85,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales‑based incentive or performance‑based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry‑leading parental leave, life insurance, education support, and more.
- Comprehensive healthcare plan (medical, Rx, dental and vision).
- Flexible spending accounts and Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee‑Assistance‑Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review when permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion.
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