Associate Call Taker

Global Medical Response; Tampa (FL); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Global Medical Response is seeking a Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. The role involves assigning and routing requests and maintaining clear communication to ensure quality care for customers.

Responsibilities include monitoring calls and emails, scheduling and routing transportation, documenting communications, and escalating issues as needed.

Qualifikationen

• High school diploma or GED.
• Some work experience, preferably in dispatch or routing calls in customer service.

Aufgaben

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests to ensure timely service.
• Document communications and escalate issues per protocols.
• Communicate trip data including confirmations and routing times to stakeholders.
• Collaborate with health and safety personnel and coworkers.

Kenntnisse

Dispatch

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

More Information about this Job

Dispatcher

Hourly rates starting at $18.00+ DOE

IMMEDIATE HIRING!DispatchFULL-TIME Opportunity

We’rehiringDispatchersthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficientlymonitorand respond to calls and emails using established call handling timeleveragingthe communication and information management system to deliver excellent customer support to providers,facilitiesand member representatives.

• Useappropriate methodsto schedule, assign,reviewand route transportation requests.

• Clearly document communications following protocols andprocesses, andproperlyidentifyand elevateissuesas necessary.

• Effectively communicate trip data including confirmations, routing time,issuesand performance.

• Dispatchers will work collaboratively and in a professional manner withall alliedhealth and public safety personnel as well as your fellow coworkers.

• Successful Dispatchers will demonstrate organization,multitaskingand time management skills.

MinimumRequiredQualifications:

• High school diploma or equivalent (GED)

• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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