Associate Call Taker

Global Medical Response; Knoxville (TN); On-site; USD 26,000 - 39,000; Full time

Job summary

Global Medical Response's AMR division in the United States is hiring Dispatchers for a full-time role. The position handles emergency and non-emergency calls for ambulance and transportation services, with hourly rates starting at $19.00+ DOE.

You will assign and route transportation requests, document communications, and work with health and public safety personnel. Minimum requirements include a high school diploma or GED and some dispatch or customer service experience. Immediate hiring.

Qualifications

• High school diploma or GED required.
• Experience in dispatch or routing calls preferred.
• Customer service experience a plus.

Responsibilities

• Dispatch and route transportation requests using the designated system.
• Schedule, assign, review, and route transportation requests.
• Document communications following protocols and escalate issues as needed.
• Communicate trip data including confirmations, routing times, and issues.
• Collaborate with health and public safety personnel and coworkers.
• Demonstrate organization, multitasking, and time management skills.

Skills

Dispatch experience

Customer service

Communication skills

Education

High school diploma or GED

Job description

More Information about this Job

Dispatcher

Hourly rates starting at $19.00+ DOE

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity

We’rehiringDispatchersthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalated issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Minimum Required Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors keep care at the center, raise your hand, seek to understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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