Associate Business Systems Analyst II

Randstad North America; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Randstad General Partner (US) LLC in Atlanta, GA seeks an Associate Business Systems Analyst II to provide tier II technical support, document and resolve production issues, and work with development on solutions. The role involves testing, QA/UAT, and enhancing system performance.

Qualifications include a bachelor’s degree in a related field and at least 1 year of analyst experience, with SDLC and tools like JIRA, Visio, HTML, and SQL. US work authorization required.

Qualifications

• Bachelor’s degree in Computer Information Systems or Computer Science.
• 1 year of software or business analysis experience.
• Experience defining and crafting requirements/user stories.
• Experience with SDLC methods (Agile/Lean/Waterfall) and tools.

Responsibilities

• Provide tier II technical support to end-users.
• Respond to, document, and resolve production tickets.
• Define problems and work with development to implement solutions.
• Assist testing and validation of fixes.
• Maintain system performance and support operations.
• Support SDLC activities, QA and UAT.
• Analyze user requested enhancements and draft specs.
• Participate in QA and UAT testing.
• Develop and execute test plans and report results.
• Follow policies; manage time and organize work.

Skills

SDLC methodologies

JIRA

HTML

SQL

Visio

MS Office

QA/UAT testing

CRM/Marketing automation

ATS (Recruiting platform)

Education

Bachelor’s degree in Computer Information Systems or Computer Science

Tools

PS 9.0

Job description

Associate Business Systems Analyst II – Randstad General Partner (US) LLC – Atlanta, GA.

Qualified applicants must be authorized to work in the United States on a full-time W-2 basis.

Randstad will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Job Duties:

• Provide tier II technical support to end-users on various issues.
• Respond to, document, and resolve production support tickets.
• Define technical problems and work with development staff to determine solutions.
• Provide assistance in testing and validating solutions.
• Perform ongoing activities to maintain and enhance overall system performance.
• Primarily focus on support and maintenance of systems and assist with other operational tasks as needed.
• Perform basic troubleshooting. Utilize strong business and technology acumen, including Agile methodologies and the full software development lifecycle (“SDLC”).
• Analyze application enhancements requested by users. Make formal recommendations. Write application specifications, including conversion, upgrade, and interface routines. Support all testing needs for defined changes.
• Participate in quality assurance (“QA”) testing and user acceptance testing (“UAT”) initiatives.
• Develop and execute test plans, report results, and communicate resolution to users.
• Follow operating policies. Interpret organizational policies. Utilize time management, organization, and analytical skills to complete work under the supervision of others.

Minimum Requirements:

• Bachelor’s degree in Computer Information Systems, Computer Science, or a
  related field.
• Must have 1 year of professional experience as a Software or Business Analyst or a related occupation.
• Must have 1 year of professional experience in: defining, analyzing, and crafting req/user stories;
• working in a fast-paced IT environment utilizing SDLC methodologies, such as Agile, LEAN, and waterfall; Wireframe, Mockups,
  processing mapping, Visio, and MS Office Suite; project management as well as QA and UAT testing; HTML,
  Java, SQL; lead lifecycle, sales, marketing, and recruitment – CRM, marketing automation, Agile tools
  (JIRA), recruiting platform (ATS); and PS 9.0 (payroll, HR, benefits, self-service).
• May work from any U.S.
  location – reports to company headquarters in Atlanta, GA.

Must have legal authority to work in the U.S. EEOE.