Senior IT Business Analyst

Mindtris; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Mindtris is seeking an Advisory IT Business Analyst in a hybrid role based in Atlanta, GA, for a duration of 6-12 months. The candidate should have at least 8 years of IT industry experience and hold a Bachelor's degree in Computer Engineering or a Master's in MIS. Key responsibilities include overseeing IT/SaaS solutions, managing stakeholder relationships, and facilitating design workshops. Experience with SaaS platforms like Workday or Oracle HCM is essential.

Qualifications

• 8+ years of IT industry experience.
• PMP certification preferred.
• Experience in managing application enhancements and end-user support.

Responsibilities

• Oversee demand management of IT/SaaS solutions for HR needs.
• Facilitate requirements and design workshops.
• Act as the primary point of contact for systems.

Skills

Enterprise HRIS or SaaS platform support

Gathering business requirements

Stakeholder workshop facilitation

Change management initiatives

System troubleshooting/root cause analysis

Education

Bachelor's degree in Computer Engineering or Master's in MIS

Tools

Workday

Oracle HCM

SuccessFactors

UKG

ADP

Job description

Job Description

Job Title: Advisory IT Business Analyst

Location: Hybrid in Atlanta, GA

Duration: 6-12 months

Work authorization: USC or GC.

Responsibilities

• Oversee the demand management of IT/SaaS solutions and integrations for North America's HR business needs.
• Act as a strategic partner, maintaining strong relationships with stakeholders by listening actively, understanding, and clarifying their needs.
• Collaborate with process owners and key users on Change Management initiatives.
• Facilitate and manage requirements and design workshops, covering planning, design, testing, training, knowledge transfer, and implementation or system enhancements.
• Create functional and program specifications, and handle design, testing, implementation, support, and maintenance of application enhancements.
• Evaluate the impact of new solutions and contribute to the development of change management strategies.
• Follow and adhere to Project Management Processes.
• Serve as the primary point of contact for management, end-users, and technical teams concerning the mentioned systems.
• Provide functional support to end-users and manage user inquiries.
• Coordinate the research, planning, and implementation of software fixes.
• Investigate and resolve technical issues, conducting root cause analysis and identifying recommendations for resolution.
• Participate in SaaS Platform selections and service contract negotiations.
• Responsible for ensuring systems compliance.
• Maintain documentation, including lessons learned, best practices, and quality improvement efforts.
• Keep senior management informed about the status of ongoing work.
• Define and comply with processes to maintain high availability and stability of application/system.
• Timely resolution of Problems and Issues.
• Accurate and timely completion of assigned work/activities.
• Adequately plan for and execute training of end users.

Qualifications

• Bachelor's degree in Computer Engineering and/or Masters in MIS
• 8+ years of IT Industry Experience
• PMP preferred
• Experienced in supporting enterprise HRIS or SaaS platforms (Workday, Oracle HCM, SuccessFactors, UKG, ADP, or similar)
• Experienced in gathering business requirements and facilitating stakeholder/design workshops for enterprise applications
• Experienced in managing application enhancements, testing, implementation, and end-user support for enterprise systems
• Experienced in working with SaaS integrations, enterprise application support, or system troubleshooting/root cause analysis
• Experienced in serving as a liaison between business stakeholders, end users, and technical/IT teams
• Experienced in supporting change management initiatives, user training, and process improvement efforts
• Experienced in working within formal project management methodologies (PMP, Agile, Waterfall, ITIL, etc.)

EEO Statement

Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.