Associate Brand Protection Analyst

CSC; Wilmington (NC); Hybrid; USD 55,000 - 85,000; Full time

Job summary

CSC in Wilmington, DE is seeking an Associate Brand Protection Analyst to join our Enforcement team. You will assist with takedowns of fraudulent websites, social media profiles, and infringing listings, coordinating with clients and internal colleagues to protect brands.

The role offers a hybrid schedule (Mon-Fri, 8:00am–5:00pm) and opportunities to conduct online research, communicate with ecommerce sites, and track actions from client meetings.

Qualifications

• Business-level fluency in multiple languages is a plus.

Responsibilities

• Provide primary contact for clients; lead analyst for cases.
• Analyze websites and ecommerce listings to identify infringing content.
• Research online hosting methods to plan takedowns.
• Communicate with sites and hosting providers via phone and email.
• Coordinate with customers to update on cases and learn product knowledge.
• Review enforcement reports with clients and identify trends.
• Suggest minor strategic changes to target sites and programs.
• Schedule and track regular customer calls and action items.
• Handle program questions and escalate issues when needed.

Skills

Multilingual language skills

Strong communication

English writing

IT basics

Branding/trademark knowledge

HTML/JavaScript basics

Technical/data analysis

Training/presentations

Customer focus

Time management

Tools

HTML/JavaScript basics

Job description

Description

Want to be part of something bigger?
We do too.

Associate Brand Protection Analyst

Wilmington, DE

Monday-Friday, 800am - 5:00pm

Hybrid

As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.

Some of the things you'll be doing...

• Providing a primary point of contact for clients; ‘Lead Analyst’ role


• Analyzing the content of websites and e-commerce listings to identify infringing content


• Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content


• Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns


• Communication with customers around specific cases, outcomes and to gain product knowledge


• Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).


• Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs


• Schedule regular customer calls


• Track action items from these meetings


• Handle current program requirements and questions


• Escalate issues to commercial support teams as appropriate

What technical skills, experience, and qualifications do you need?

• Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus


• Excellent oral and written communication skills


• The ability to write documents in commercial English


• Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies


• Knowledge of branding/trademark issues is beneficial


• Basic understanding of HTML and JavaScript highly desirable


• Experience in a technical and/or data analysis role; scientific or technical background will be beneficial


• Experience of giving training/presentations will also be desirable


• Strong customer focus; team working; problem-solving and analytical ability


• Working well under pressure, with attention to detail


• Excellent time- / deadline-management skills


• The ability to work independently with minimal supervision, and be adaptable to client and organizational change


• You will possess an inquiring mind, and a willingness to learn new skills.

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