Administrative Support Specialist

Telescope Recruitment; United States; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits package

10% Annual Bonus

3 weeks of Paid Vacation

Monthly cell/internet reimbursement

Job summary

A recruitment agency is seeking a highly skilled French-speaking Administrative Support Specialist to serve as a link between clients and the technical team. The ideal candidate should have strong communication skills and will work predominantly remote with occasional office requirements. Responsibilities include managing partner relations and supporting the sales estimation process. Competitive salary, health benefits, and bonuses offered.

Qualifications

• Strong writing and communication skills required.
• Ability to work effectively across internal and external organizations.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Act as the primary liaison between clients, partners, and the technical delivery team.
• Participate on scoping calls and note taking with senior management.
• Ensure consistent delivery of high-quality service and support solutions.

Skills

Bilingual (French/English)

Strong writing and communication skills

Problem-solving skills

Education

BA/BS degree or equivalent

Job description

Overview

We are seeking a highly skilled and motivated FRENCH SPEAKING Administrative Support Specialist to join our team. This candidate will serve as the crucial link between clients, partners, and the technical delivery team. The ideal candidate will possess strong communication and solutioning skills, and be proficient in both French and English, written and spoken.

Base pay range

$60,000.00/yr - $70,000.00/yr

Responsibilities

• Participating in scoping activities
• Technical note taking and contracting (client engagements and partnership agreements)
• Act as the primary liaison between clients, partners, and the technical delivery team to ensure efficient engagement
• Supporting the sales estimation and scoping process (including contracts and quotes)
• Identification and development of new business opportunities for partner relationships and following-up on proactive service opportunities
• Build the universe of prospective partners; research and develop a deep understanding of the Digital Forensics & Incident Response (DFIR) and Post Breach Remediation (PBR) markets
• Prospect for, uncover and evaluate new partner business opportunities
• Work with Senior Management to lead the negotiation of any new contracts with partners
• Own and manage existing partner relationships including contract renewals (partnerships and retainers)
• Communicate, facilitate, and align understanding of the scope of support services and partner expectations
• Ensure consistent delivery of high-quality service and support solutions on a partner and engagement level
• Ensure consistent timely resolution of issues
• Ensure consistent professional conduct
• Establish cadence to review partner performance, develop action plans and identify emerging issues
• Establish relationships at the partner level with as many account executives as possible and provide regular communications and update in order to remain relevant
• Participate on scoping calls and note taking with senior management
• Sending weekly/monthly activity reports to the reporting manager
• Assist in sales and marketing activities as needed
• Support the Project Management Office on Client/Partner/Engagement development related activities

Position Requirements

• Primarily remote with some presence at the Office for meetings and other events as required
• Seek guidance and direction but focus on working independently, and with minimal supervision while delivering high quality outputs
• Remain current on information security, emerging threat trends, and services
• Develop a high degree of comfort in customer facing situations
• Strong writing and communication skills required
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles, as well as the company’s services provided
• Strong problem-solving skills and the ability to think critically under pressure

Educational and Background Requirements

• Bilingual (French/English) is a MUST!
• Proficiency in communication for business audiences in French and English, both written and spoken
• BA/BS degree or equivalent
• Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences
• Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to work effectively across internal and external organizations
• Ability to multi-task, prioritize, and manage time effectively
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Ability to respond in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as needed

Why Join Us

• Opportunity to work with a dynamic and innovative team
• Engage with high-profile clients and partners in the cybersecurity industry
• Competitive Base: $60K/yr - $70K/yr
• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 10% Annual Bonus
• 3 weeks of Paid Vacation
• 3 paid wellness days per year
• Monthly cell/internet reimbursement
• Opportunity to earn time in lieu (when working after hours/weekends, etc)
• Fast-growing company, amazing team, great culture

Resumes must be submitted in English.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Information Technology, and Project Management

Industries

IT Services and IT Consulting, IT System Training and Support, and IT System Operations and Maintenance