Associate Brand Protection Analyst

CSC; Wilmington (DE); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Annual leave

Tuition reimbursement

Referral bonuses

Job summary

CSC is seeking an Associate Brand Protection Analyst in Wilmington, DE to join the Enforcement team focused on takedowns of fraudulent websites, social media profiles, and infringing listings. The role involves liaising with clients and internal teams to meet objectives, and serving as a primary contact for case updates.

The position is hybrid with standard daytime hours, requiring strong written and verbal communication, IT literacy, and a client-focused mindset.

Qualifications

• Excellent oral and written communication skills.
• Ability to write documents in commercial English.
• Basic IT/Internet technology knowledge.
• Knowledge of branding/trademark issues is beneficial.
• Basic understanding of HTML and JavaScript highly desirable.
• Experience in a technical and/or data analysis role is beneficial.
• Experience of giving training/presentations is desirable.

Responsibilities

• Providing a primary point of contact for clients; ‘Lead Analyst’ role.
• Analyzing the content of websites and e-commerce listings to identify infringing content.
• Online research into e-commerce sites and hosting providers to assess takedown methods.
• Communication with e-commerce sites and hosting providers by phone and email for takedowns.
• Communication with customers around cases, outcomes and knowledge sharing.
• Review enforcement reports and results with clients, identify trends.
• Suggest minor strategic changes to improve program focus.
• Schedule regular customer calls and track action items.
• Handle current program requirements and questions; escalate issues as needed.

Skills

Business-English communication

Client communication

IT literacy

Branding/trademark knowledge

HTML/JavaScript basics

Data analysis experience

Training/presentation experience

Attention to detail

Time management

Independent worker

Job description

Hybrid

As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.

Job Description

Want to be part of something bigger? We do too.

Associate Brand Protection Analyst

Wilmington, DE

Monday-Friday, 800am - 5:00pm

Hybrid

As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.

Some of the things you'll be doing...

• Providing a primary point of contact for clients; ‘Lead Analyst’ role
• Analyzing the content of websites and e-commerce listings to identify infringing content
• Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
• Communication with e-commerce sites and hosting providers, both by telephone and e‑mail, as part of the process for the instruction of takedowns
• Communication with customers around specific cases, outcomes and to gain product knowledge
• Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
• Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
• Schedule regular customer calls
• Track action items from these meetings
• Handle current program requirements and questions
• Escalate issues to commercial support teams as appropriate

What technical skills, experience, and qualifications do you need?

• Business‑level fluency in French, Italian, German, Mandarin or Spanish is a plus
• Excellent oral and written communication skills
• The ability to write documents in commercial English
• Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
• Knowledge of branding/trademark issues is beneficial
• Basic understanding of HTML and JavaScript highly desirable
• Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
• Experience of giving training/presentations will also be desirable
• Strong customer focus; team working; problem‑solving and analytical ability
• Working well under pressure, with attention to detail
• Excellent time‑/deadline‑management skills
• The ability to work independently with minimal supervision, and be adaptable to client and organisational change
• You will possess an inquiring mind, and a willingness to learn new skills.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success‑sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third‑party sources.

About The Team

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.