Associate Banker: Hospitality-Driven Financial Concierge

Aumni; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality-forward client experiences in a branch setting. You will greet clients, assist with accounts, and leverage digital tools to meet financial needs. The role emphasizes relationship building, compliance, and teamwork to drive branch success.

The position requires strong communication, a high school diploma or GED, and a commitment to delivering excellent service across Chase’s suite of financial products and technologies.

Qualifications

• Proven ability to deliver attentive and friendly service to clients.
• Strong interpersonal skills to build trusted relationships.
• Effective communication to understand and meet client needs.
• Detail-oriented approach to multi-step banking procedures and compliance.
• Collaborative mindset to work with branch teams to achieve goals.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Provide account servicing, open new accounts, and ensure compliance with policies and regulatory requirements.
• Educate clients on day-to-day banking and self-service options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful client relationships through active listening and product knowledge sharing.
• Handle branch operations tasks including cash devices while following policies and procedures.

Skills

Client service

Relationship building

Communication

Attention to detail

Teamwork

Tech familiarity

Cash handling

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitality-forward client experiences in a branch setting. You will greet clients, assist with accounts, and leverage digital tools to meet financial needs. The role emphasizes relationship building, compliance, and teamwork to drive branch success.

The position requires strong communication, a high school diploma or GED, and a commitment to delivering excellent service across Chase’s suite of financial products and technologies.