Associate Analyst, HRIS

Ross Stores; Dublin (CA); On-site; USD 68,000 - 101,000; Full time

Job summary

Ross Stores, Inc. in Dublin, CA is seeking an Associate Analyst, HRIS (Learning Systems) to support the LMS, learning technologies and related programs. You will partner with Learning & Development, HR, Operations and stakeholders to ensure systems enable training, compliance and associate development.

This role focuses on day-to-day LMS operations, testing, content maintenance, and system improvements. Candidates must reside within commuting distance of a company office for in-person testing,

Qualifications

• Experience administering HR systems or LMS platforms.
• Ability to review and analyze data to identify problems and resolve them.
• Strong customer service and communication skills.
• Ability to organize work and set priorities with minimal supervision.
• Ability to interact effectively with colleagues at all levels.

Responsibilities

• Administer and support the LMS and related learning technologies.
• Configure curricula, courses, certifications, and learning paths.
• Monitor LMS operations and ensure accurate records and reporting.
• Support training launches, compliance initiatives and enterprise programs.
• Create and validate security roles and access for learners and admins.
• Develop and execute test scripts and document results.

Skills

HRIS administration

Data analysis

Customer service

Time management

Interpersonal communication

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow<
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Associate Analyst, HRIS (Learning Systems) is responsible for supporting the administration, maintenance, testing, and optimization of the organization's Learning Management System (LMS) and related learning technologies. This role serves as a key partner to Learning & Development, HR, Operations, and business stakeholders to ensure learning systems effectively support training initiatives, compliance requirements, and associate development programs.

The Associate Analyst supports day-to-day LMS operations, troubleshoots user issues, performs system testing, maintains learning content and system configurations, and helps drive continuous improvement of the learner experience. This position also participates in system enhancements, upgrades, learning technology implementations, and learning program launches.

Because this role supports the testing and validation of training content and learning experiences, candidates must reside within commuting distance of a designated company office or testing location and be able to participate in periodic in-person lab and operational testing activities.

The base salary range for this role is $67,800 - $101,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location

ESSENTIAL FUNCTIONS

Learning Systems Administration

• Administer and support the Learning Management System (LMS) and related learning technologies.
• Configure and maintain learning assignments, curricula, certifications, learning paths, and course catalogs.
• Monitor LMS operations to ensure training content, learner records, and reporting functions operate accurately and efficiently.
• Partner with Learning & Development teams to support training launches, compliance initiatives, and enterprise learning programs.
• Create, maintain, and validate learner and administrator security roles, permissions, and access.

Learning Technology Support

• Serve as the primary point of contact for LMS-related support requests and inquiries.
• Troubleshoot learner, manager, instructor, and administrator system issues.
• Research and resolve issues related to enrollments, completions, transcripts, reporting, assignments, and system functionality.
• Collaborate with vendors, IT teams, and HRIS partners to resolve complex system issues.
• Identify recurring issues and recommend process, configuration, or training improvements.

Testing & Quality Assurance

• Perform course testing and quality assurance testing in the internal lab
• Assist with system upgrades, patches, enhancements, and new functionality.
• Develop and execute test scripts and document testing results, defects, and recommendations.
• Conduct hands-on validation of learning content, training simulations, and learning experiences in lab, operational, and testing environments.
• Verify learning content functions properly across devices, user populations, and business scenarios before deployment.
• Support pilot programs and new learning solution implementations.

Reporting & Data Integrity

• Perform audits to ensure accuracy of learning records, completion data, certifications, and compliance reporting.
• Analyze learning system data to identify trends, issues, and opportunities for improvement.
• Support standard and ad hoc reporting requests.
• Ensure compliance with data governance, security, and access management standards.

Documentation & Continuous Improvement

• Create and maintain system documentation, job aids, FAQs, testing scripts, and support materials.
• Review training documentation for technical and functional accuracy.
• Recommend enhancements that improve the learner experience, operational efficiency, and system adoption.
• Participate in cross-functional HRIS and Learning Technology projects as assigned.

COMPETENCIES

• Integrity
• Communication
• Customer Focus
• Interpersonal Savvy
• Learning on the Fly
• Planning & Organizing
• Collaboration

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Prior experience administering HR systems preferred
• Demonstrated ability to work independently, review and analyze data to identify and resolve problems
• Excellent customer service skills
• Ability to organize own work and set priorities with minimal supervision
• Ability to interact with all levels