Associate Analyst, HRIS

Ross Stores, Inc.; Dublin (CA); On-site; USD 68,000 - 101,000; Full time

Job summary

Ross in Dublin, CA is hiring an Associate Analyst, HRIS (Learning Systems) to administer and optimize the LMS and related learning tech. You’ll partner with Learning & Development, HR, Operations, and stakeholders to enable compliant, effective training and associate development programs.

You will support day-to-day LMS operations, troubleshoot issues, test content, and participate in system enhancements and new learning solutions, with periodic in‑person testing as needed.

Qualifications

• Prior experience administering HR systems preferred.
• Ability to work independently and analyze data to resolve problems.
• Excellent customer service skills.
• Ability to organize own work and set priorities with minimal supervision.
• Ability to interact with all levels of internal and external personnel.
• Discretion with highly confidential information.
• Attention to detail.
• Good communication skills, both verbal and written, with all levels of associates.

Responsibilities

• Administer and support the Learning Management System (LMS) and related learning technologies.
• Configure and maintain learning assignments, curricula, certifications, paths and catalogs.
• Monitor LMS operations and reporting functions for accuracy.
• Partner with L&D teams to support training launches and compliance initiatives.
• Create and validate learner and admin security roles and access.
• Serve as primary LMS support contact and troubleshoot issues.
• Research and resolve enrollments, completions, transcripts and reporting issues.
• Collaborate with vendors, IT, and HRIS partners on complex issues.

Skills

Customer service

Communication

Independence

Organization

Discretion

Attention to detail

Interpersonal skills

Education

Bachelor's degree

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow<
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Associate Analyst, HRIS (Learning Systems) is responsible for supporting the administration, maintenance, testing, and optimization of the organization's Learning Management System (LMS) and related learning technologies. This role serves as a key partner to Learning & Development, HR, Operations, and business stakeholders to ensure learning systems effectively support training initiatives, compliance requirements, and associate development programs.

The Associate Analyst supports day-to-day LMS operations, troubleshoots user issues, performs system testing, maintains learning content and system configurations, and helps drive continuous improvement of the learner experience. This position also participates in system enhancements, upgrades, learning technology implementations, and learning program launches.

Because this role supports the testing and validation of training content and learning experiences, candidates must reside within commuting distance of a designated company office or testing location and be able to participate in periodic in-person lab and operational testing activities.

The base salary range for this role is $67,800 – $101,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location

ESSENTIAL FUNCTIONS

Learning Systems Administration

• Administer and support the Learning Management System (LMS) and related learning technologies.
• Configure and maintain learning assignments, curricula, certifications, learning paths, and course catalogs.
• Monitor LMS operations to ensure training content, learner records, and reporting functions operate accurately and efficiently.
• Partner with Learning & Development teams to support training launches, compliance initiatives, and enterprise learning programs.
• Create, maintain, and validate learner and administrator security roles, permissions, and access.

Learning Technology Support

• Serve as the primary point of contact for LMS-related support requests and inquiries.
• Troubleshoot learner, manager, instructor, and administrator system issues.
• Research and resolve issues related to enrollments, completions, transcripts, reporting, assignments, and system functionality.
• Collaborate with vendors, IT teams, and HRIS partners to resolve complex system issues.
• Identify recurring issues and recommend process, configuration, or training improvements.

Testing & Quality Assurance

• Perform course testing and quality assurance testing in the internal lab
• Assist with system upgrades, patches, enhancements, and new functionality.
• Develop and execute test scripts and document testing results, defects, and recommendations.
• Conduct hands‑on validation of learning content, training simulations, and learning experiences in lab, operational, and testing environments.
• Verify learning content functions properly across devices, user populations, and business scenarios before deployment.
• Support pilot programs and new learning solution implementations.

Reporting & Data Integrity

• Perform audits to ensure accuracy of learning records, completion data, certifications, and compliance reporting.
• Analyze learning system data to identify trends, issues, and opportunities for improvement.
• Support standard and ad hoc reporting requests.
• Ensure compliance with data governance, security, and access management standards.

Documentation & Continuous Improvement

• Create and maintain system documentation, job aids, FAQs, testing scripts, and support materials.
• Review training documentation for technical and functional accuracy.
• Recommend enhancements that improve the learner experience, operational efficiency, and system adoption.
• Participate in cross‑functional HRIS and Learning Technology projects as assigned.

COMPETENCIES

Integrity

Communication

Customer Focus

Interpersonal Savvy

Learning on the Fly

Planning & Organizing

Collaboration

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Prior experience administering HR systems preferred
• Demonstrated ability to work independently, review and analyze data to identify and resolve problems
• Excellent customer service skills
• Ability to organize own work and set priorities with minimal supervision
• Ability to interact with all levels of internal and external personnel
• Ability to exercise discretion with highly confidential information
• Attend to detail with accuracy.
• Good communication skills, both verbal and written, with all levels of associates

EDUCATION / CERTIFICATIONS

• Bachelor’s degree (HR Management or Computer Sciences preferred)

PHYSICAL REQUIREMENTS

This position may be performed remotely near the office for weekly testing as needed

This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others

Regular attendance also is a requirement of the position

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $67,800.00 to $101,400.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.