Associate Account Manager, Fintech Growth & Renewals

Rain; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health benefits

401(k) with match

Equity

Wellness stipend

Office meals

Team offsites

Job summary

Rain is seeking an Associate Account Manager in New York to own renewals and expansions for a portfolio of live partner accounts. You’ll shadow and then lead engagements, coordinating with implementations, product, engineering, and finance to ensure smooth partnerships.

Ideal candidates have 0–3 years in account management or customer success in fintech or B2B SaaS, with strong communication and organizational skills, plus curiosity about payments and stablecoins.

Qualifications

• 0 to 3 years of experience in account management, as an account executive, or in customer success, in fintech, payments, or B2B SaaS
• Comfort talking with partners about renewals, pricing, and commercial terms, and asking for the expansion when the opportunity is there
• Clear written and verbal communication on calls, over email, and in shared Slack channels with partners
• Strong organization: you can keep many accounts, deadlines, and follow-ups moving at the same time
• Curiosity about how payments work (card issuing, authorization, settlement) and about stablecoins, and a willingness to learn technical topics, including reading API documentation
• Ownership: when a partner raises an issue, you see it through to resolution, even when it needs help from several teams
• Comfort working at a fast-growing company

Responsibilities

• Own renewals for the live partners, from the first conversation through signed paperwork
• Find and close expansion opportunities in your accounts, such as new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs, and new regions
• Grow net revenue retention (NRR) for your coverage area, and flag churn or contraction risk early
• Handle partner escalations that sit outside Support: questions about the partnership, program configuration, commercial terms, and products. Bring in Product, Engineering, Finance, or Compliance when needed and follow each one through to resolution
• Keep detailed account health and notes up to date
• Build a health snapshot of your accounts and use it to decide where to spend your time
• Pass partner feedback to Product to help shape the roadmap
• Help write and improve Account Management playbooks, including expansion playbooks for new products and features
• Learn Rain's products in depth, including stablecoin card issuing, card network basics, and our APIs

Skills

Account management

Renewals

Expansion selling

Commercial terms

Communication

Organization

Payments knowledge

Fintech experience

Job description

Rain is seeking an Associate Account Manager in New York to own renewals and expansions for a portfolio of live partner accounts. You’ll shadow and then lead engagements, coordinating with implementations, product, engineering, and finance to ensure smooth partnerships.

Ideal candidates have 0–3 years in account management or customer success in fintech or B2B SaaS, with strong communication and organizational skills, plus curiosity about payments and stablecoins.