Associate AM - Fintech Growth & Renewals (Flexible)

raincards.xyz; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health/dental/vision benefits

401(k) with company match

Equity plan

Team summits

Office meals (Lunch/Dinner)

Job summary

Rain is hiring an Associate Account Manager in the US to own renewals and expansions for a set of live partners. You will shadow experienced AMs, then lead renewals and expansions and coordinate with Implementations as partners go live. You will learn Rain’s stablecoin card issuing, networks, and APIs.

You will start by shadowing, then run with an AM, and finally independently manage a portfolio, driving partner success in a fast-growing fintech environment.

Qualifications

• 0 to 3 years of experience in account management, customer success, or in fintech, payments, or B2B SaaS.
• Comfort talking with partners about renewals, pricing, and commercial terms, and asking for expansion when the opportunity is there.
• Clear written and verbal communication on calls, over email, and in shared Slack channels with partners.
• Strong organization: you can keep many accounts, deadlines, and follow-ups moving at the same time.
• Curiosity about how payments work (card issuing, authorization, settlement) and stablecoins; willingness to learn technical topics, including reading API documentation.
• Ownership: you see issues through to resolution even when it requires multiple teams.
• Comfort working at a fast-growing company.

Responsibilities

• Own renewals for live partners from first conversation through signed paperwork.
• Find and close expansion opportunities in accounts (new products, additional card programs, new regions).
• Grow net revenue retention for your coverage area and flag churn or contraction risk early.
• Handle partner escalations outside Support and coordinate with Product, Engineering, Finance, or Compliance.
• Keep detailed account health and notes up to date.
• Build a health snapshot of accounts to decide where to focus.
• Pass partner feedback to Product to help shape the roadmap.
• Help write and improve Account Management playbooks, including expansion playbooks for new products.
• Learn Rain's products in depth, including stablecoin card issuing, card network basics, and APIs.

Skills

Account management

Customer success

Fintech knowledge

Communication

Organization

Job description

Rain is hiring an Associate Account Manager in the US to own renewals and expansions for a set of live partners. You will shadow experienced AMs, then lead renewals and expansions and coordinate with Implementations as partners go live. You will learn Rain’s stablecoin card issuing, networks, and APIs.

You will start by shadowing, then run with an AM, and finally independently manage a portfolio, driving partner success in a fast-growing fintech environment.