Associate Account Manager — Fintech Growth & Renewals

Tephra; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health benefits

401(k) matching

Equity plan

Wellness stipend

Office meals

Team offsites

Job summary

Rain, the global stablecoin payments platform, seeks an Associate Account Manager in New York to renew and expand partner programs across fintech, enterprise, and SaaS partners. You will own renewals, drive expansion across products and regions, and collaborate with Product, Engineering, Finance, and Compliance to resolve issues.

You’ll learn Rain's card issuing, networks, and APIs, build account health snapshots, and contribute to playbooks while growing net revenue retention in a fast-growing

Qualifications

• 0 to 3 years of experience in account management, fintech, payments, or B2B SaaS.
• Comfort talking with partners about renewals, pricing, and expansion.
• Clear written and verbal communication on calls, email, and Slack.
• Strong organization to manage many accounts, deadlines, and follow-ups.
• Curiosity about how payments work and stablecoins, with willingness to learn API docs.
• Ownership to see issues through to resolution with cross-team help.
• Comfort working at a fast-growing company.

Responsibilities

• Own renewals for live partners from first conversation through signed paperwork.
• Find and close expansion opportunities in accounts (new products, regions).
• Grow net revenue retention (NRR) for your coverage area.
• Handle partner escalations that sit outside Support and coordinate with Product/Engineering/Finance/Compliance.
• Keep detailed account health and notes up to date.
• Build a health snapshot of your accounts to decide where to spend time.
• Pass partner feedback to Product to shape the roadmap.
• Help write and improve Account Management playbooks and expansion playbooks.
• Learn Rain's products in depth, including stablecoin card issuing, network basics, and our APIs.

Skills

Renewals

Expansion opportunities

Communication

Organization

API documentation

Job description

Rain, the global stablecoin payments platform, seeks an Associate Account Manager in New York to renew and expand partner programs across fintech, enterprise, and SaaS partners. You will own renewals, drive expansion across products and regions, and collaborate with Product, Engineering, Finance, and Compliance to resolve issues.

You’ll learn Rain's card issuing, networks, and APIs, build account health snapshots, and contribute to playbooks while growing net revenue retention in a fast-growing