Strategic Account Manager: Fintech Risk & Growth (Remote)

Storm2; California; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Bonus

Equity

Health benefits

Home office stipend

Learning stipend

Job summary

Storm2 is seeking a Strategic Account Manager to own and grow a portfolio of strategic enterprise customers in fintech, payments, and risk management. This remote US role requires high-level advisory, executive communication, and cross-functional collaboration with product, analytics, engineering, and support teams.

You will drive account adoption, retention, and expansion, translating complex concepts into measurable business outcomes, and providing strategic reviews with data-driven insights.

Qualifications

• 10+ years of experience in Account Management, Customer Success, Solutions Consulting, Risk Management, or related customer-facing SaaS roles.
• Experience supporting enterprise customers utilizing API-based or technical products.
• 5+ years of experience within fintech, payments, compliance, fraud prevention, AML/KYC, or adjacent regulated industries.
• Strong executive communication and presentation skills.
• Experience managing complex, multi-stakeholder customer relationships.
• Strong analytical and problem-solving abilities with the ability to derive insights from data.
• Proven project management and cross-functional collaboration skills.
• Ability to influence both technical and non-technical stakeholders.
• Customer-first mindset with a passion for driving measurable outcomes.

Responsibilities

• Own a portfolio of strategic, high-value customer accounts.
• Act as the primary point of contact for executive and operational stakeholders.
• Drive customer adoption, retention, expansion, and overall account health.
• Build strong relationships across multiple levels of customer organizations.
• Translate complex technical and product concepts into actionable business solutions.
• Develop and present business reviews, performance metrics, and strategic recommendations.
• Monitor key performance indicators and communicate results to customers.
• Partner cross-functionally with product, engineering, analytics, and support teams to solve customer challenges.
• Identify new opportunities for growth and expansion within existing accounts.
• Provide guidance on industry best practices related to fraud prevention, compliance, risk management, and payments.

Skills

Executive communication

Cross-functional collaboration

Analytical thinking

Problem solving

Stakeholder influence

Job description

Storm2 is seeking a Strategic Account Manager to own and grow a portfolio of strategic enterprise customers in fintech, payments, and risk management. This remote US role requires high-level advisory, executive communication, and cross-functional collaboration with product, analytics, engineering, and support teams.

You will drive account adoption, retention, and expansion, translating complex concepts into measurable business outcomes, and providing strategic reviews with data-driven insights.