Associate Account Manager: Client Growth & Relationships

City Wide Facility Solutions Boston; Marlborough (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Base + commission

Medical benefits

401(k)

PTO & holidays

Volunteer time off

Professional development

Job summary

City Wide Facility Solutions Boston is seeking an Associate Account Manager to support and grow client relationships within our managed facility services model. This developmental role provides hands-on exposure and a clear path toward an Account Manager position with $100K+ OTE.

After training, you will be a key contact for clients, coordinating with internal teams and Account Managers. The role suits someone with strong customer service or junior sales experience who wants to deepen

Qualifications

• Candidates should have customer service or sales support experience.
• Ability to manage multiple client accounts and stay organized.
• Strong communication and relationship-building skills.
• Bachelor’s degree preferred or equivalent work experience.

Responsibilities

• Support Account Managers and Territory Managers within assigned territory.
• Build and maintain relationships with clients to ensure satisfaction and retention.
• Conduct weekly site visits with clients alongside Account Managers.
• Identify upsell or cross-sell opportunities within existing accounts.
• Resolve client issues in a timely manner.
• Coordinate with internal teams to ensure services are delivered on time.
• Assist in onboarding new clients and managing expectations throughout the service lifecycle.
• Track client communication, issues, and opportunities in CRM (e.g., Salesforce).
• Support strategic planning and client review meetings with performance data and reporting.

Skills

Strong communication

Customer service experience

Sales support

Account coordination

Proactive

Organized

Team player

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

City Wide Facility Solutions Boston is seeking an Associate Account Manager to support and grow client relationships within our managed facility services model. This developmental role provides hands-on exposure and a clear path toward an Account Manager position with $100K+ OTE.

After training, you will be a key contact for clients, coordinating with internal teams and Account Managers. The role suits someone with strong customer service or junior sales experience who wants to deepen