Associate Account Executive

Rippling; Franklin (TN); Hybrid; USD 40,000 - 60,000; Full time

Job summary

GlassHouse in Nashville area is hiring an entry-level SDR to support growing demand, learn the sales motion end-to-end, and help turn inbound/outbound leads into booked demos for Sr. AEs.

You'll work in a hybrid setup at our Franklin/Cool Springs office 3 days a week, participate in weekly meetings, and grow toward a full-cycle closing role as you develop skills.

Qualifications

• 1–2+ years in a SaaS business SDR role for either outbound or inbound lead management.
• Strong verbal and written communication skills with attention to detail.
• Career growth goal: becoming a full-cycle Sr. Account Executive.
• Experience in a startup or fast-moving small business.
• Proficient with common software tools used in sales.

Responsibilities

• Inbound lead qualification and routing with speed to lead.
• Assist in building AI sales assistants to support inbound routing.
• Outbound lead generation with AEs and marketing.
• Cold calling, events, LinkedIn messaging, email outreach.
• Learn our sales motion end-to-end and progress toward closing deals.
• Attend weekly team meetings and trainings.

Skills

SaaS SDR

Strong communication

Growth mindset

Startup experience

Tech-savvy

Tools

CRM systems

Outreach tools

Salesloft

Apollo

Salesforce

HubSpot

Job description

At GlassHouse, our mission is to help home service businesses WIN. We don’t think that home service businesses have to pay the “Google tax” just to grow. We believe the best home service businesses thrive by turning their existing customers & their neighbors into loyal clients.

We are looking for people to join our team who believe in our mission and align with how we want to build an exceptional business. Work experience is important, but we are also focused on finding people who are aligned with our mission and team values.

Company Values:

• Excellence in Everything - We hold a high bar for our work, our standards, and our outcomes.
• Team before Me - We put the mission and others before ourselves.
• Honesty is the ONLY Policy - We speak with transparency and bring strong perspectives, shared respectfully.

Working Style:

• You want to be part of ‘building your own career’ - You’ll have an opportunity to create your career path here and design your ‘dream job’ (the story isn’t written yet).
• We WANT to work hard - we find work fulfilling and work to integrate our work as part of our lives.
• You are a lifelong learner - Come here and learn about the home service industry, teach your coworkers new skills, try new things, and help invent the future.
• We LOVE winning - Our success comes from helping our customers win. We celebrate our customers’ success and the wins of our team members.
• We are on a mission that you believe in - Helping transform the way home services find customers and grow their businesses is a BIG goal. Are you in?
• We push ourselves and each other to grow and improve - We want to be ‘pleased but never satisfied’ - there’s always room to grow and another mountain to climb.
• Commitment to your career - We are committed to the career growth and success of our teams. We want to help each of them reach their career goals, even those that might take them outside of our company (eventually).

Role & Goal:

• This role exists to support our growing inbound and outbound demand and to develop the next generation of GlassHouse closers. You’ll learn our sales motion end-to-end while directly impacting revenue from day one.
• Inbound lead qualification and routing - speed to lead follow-up. You will help manage and build our AI sales assistants to support our inbound lead routing. This is a partnership with marketing to convert inbound leads into booked demos for Sr. AE’s.
• Inbound lead qualification, routing, and meeting bookings.
• Outbound lead generation - Working with AEs and marketing to target and go after high-value outbound leads, as well as convert email leads from our 3rd-party agency to booked appointments. Including:
• Cold calling, In-Person events, LinkedIn messaging, List Building, and email outreach.
• SMB sales - As you are training for a full-cycle AE role, you will be trained to conduct demos for SMB prospects to learn our products, processes, and market. This will get you ready to ‘close’ deals on your own.
• Growth into an Account Executive: This role is designed as an entry/training position for a full-cycle closing-only position. We are looking for someone who is trying to grow and develop into an Account Executive.
• Hybrid work: We prefer to hire someone in the Nashville area who will be in our Franklin/Cool Springs office 3 days a week.
• Participate in weekly team meetings and trainings - These are generally at 8:30 am or 3:00 pm CT but may vary based on events and team availability.
• As an early-stage company, roles may change and expand over time. You will have an opportunity to participate in lots of new initiatives and projects.
• Attend and engage during 1-2 annual team meetings. These are generally 3 days, including travel.

About You:

• The “must haves”
• Mission and Value alignment
• 1-2+ years in a SaaS business SDR role for either outbound or inbound lead management.
• Very strong verbal and written communication skills - you pay attention to details and are good at getting ideas explained succinctly and effectively.
• Career growth goal: becoming a full-cycle Sr. Account Executive.
• Problem-solving and coachability - We spend 2-3 hours per week in team coaching/practice. The best fit will be someone who is focused on learning and is good at ‘figuring things out’ by trial/error. Practice is an important part of our process.
• Experience in a startup or small business that is moving/changing fast (early stage). You’ll have lots of room to try new things here - you’ll need to proactively find things to do since our management structure is ‘flat’ without a large number of people manager roles.
• You’re very computer-competent and can handle software tools b/c you’ve used them before (maybe not our specific stack, but you’re not afraid of technology)
• We only hire in Mountain, Central, or Eastern time zones to keep our team within 1 hour plus or minus from our ‘hub’ in Nashville.
• The “nice to haves”
• Nashville, TN or Indianapolis, IN proximity - Home service, franchise, or real estate experience
• Familiar with home service software like CRMs, FSMs or other sales platforms
• Outbound sales/marketing platform experience - familiarity with outbound tools like ZoomInfo, Outreach, Salesloft, Apollo, Salesforce, HubSpot, etc.