Associate Account Executive

GlassHouse; Franklin (VA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

GlassHouse is seeking an entry-level SDR to support inbound and outbound demand, learning the sales motion from day one and contributing to revenue through booked demos.

You will qualify leads, route and schedule meetings, and work with marketing to convert inquiries. The role trains toward a full-cycle Sr. Account Executive with a collaborative, fast-paced startup mindset.

Qualifications

• 1–2 years in a SaaS business SDR role for either outbound or inbound lead management.
• Very strong verbal and written communication skills.
• Career growth goal: becoming a full-cycleSr. Account Executive.
• Problem-solving and coachability with regular team coaching.
• Startup or small business experience in a fast-moving environment; flat management.
• Computer-literate and comfortable with common software tools.
• We hire only in Mountain, Central, or Eastern time zones to stay within 1 hour +/- from Nashville.

Responsibilities

• Inbound lead qualification and routing; speed to lead follow-up; assist AI sales tools to support inbound routing.
• Qualify inbound leads, route them, and book demos with Sr. AE’s.
• Outbound lead generation with AEs and marketing; convert email leads from third-party agency.
• Conduct SMB product demos to learn products, processes, and market.
• Grow into an Account Executive role; training for full-cycle closing.
• Hybrid work; 3 days/week in Franklin/Cool Springs office; participate in weekly meetings.
• Attend 1–2 annual team meetings (3 days incl. travel) and contribute to new initiatives.

Skills

SaaS SDR experience

Strong communication

Career growth

Problem-solving

Tech-savvy

Time-zone alignment

Job description

At GlassHouse, our mission is to help home service businesses WIN. We don't think that home service businesses have to pay the "Google tax" just to grow. We believe the best home service businesses thrive by turning their existing customers & their neighbors into loyal clients.

We are looking for people to join our team who believe in our mission and align with how we want to build an exceptional business. Work experience is important, but we are also focused on finding people who are aligned with our mission and team values.

Company Values:

• Excellence in Everything - We hold a high bar for our work, our standards, and our outcomes.
• Team before Me - We put the mission and others before ourselves.
• Honesty is the ONLY Policy - We speak with transparency and bring strong perspectives, shared respectfully.

Working Style:

• You want to be part of 'building your own career' - You'll have an opportunity to create your career path here and design your 'dream job' (the story isn't written yet).
• We WANT to work hard - we find work fulfilling and work to integrate our work as part of our lives.
• You are a lifelong learner - Come here and learn about the home service industry, teach your coworkers new skills, try new things, and help invent the future.
• We LOVE winning - Our success comes from helping our customers win. We celebrate our customers' success and the wins of our team members.
• We are on a mission that you believe in - Helping transform the way home services find customers and grow their businesses is a BIG goal. Are you in?
• We push ourselves and each other to grow and improve - We want to be 'pleased but never satisfied' - there's always room to grow and another mountain to climb.
• Commitment to your career - We are committed to the career growth and success of our teams. We want to help each of them reach their career goals, even those that might take them outside of our company (eventually).

Role & Goal:

• This role exists to support our growing inbound and outbound demand and to develop the next generation of GlassHouse closers. You'll learn our sales motion end-to-end while directly impacting revenue from day one.
• Inbound lead qualification and routing - speed to lead follow-up. You will help manage and build our AI sales assistants to support our inbound lead routing. This is a partnership with marketing to convert inbound leads into booked demos for Sr. AE's.
• Inbound lead qualification, routing, and meeting bookings.
• Outbound lead generation - Working with AEs and marketing to target and go after high-value outbound leads, as well as convert email leads from our 3rd-party agency to booked appointments. Including:
  • Cold calling, In-Person events, LinkedIn messaging, List Building, and email outreach.
• SMB sales - As you are training for a full-cycle AE role, you will be trained to conduct demos for SMB prospects to learn our products, processes, and market. This will get you ready to 'close' deals on your own.
• Growth into an Account Executive: This role is designed as an entry/training position for a full-cycle closing-only position. We are looking for someone who is trying to grow and develop into an Account Executive.
• Hybrid work: We prefer to hire someone in the Nashville area who will be in our Franklin/Cool Springs office 3 days a week.
• Participate in weekly team meetings and trainings - These are generally at 8:30 am or 3:00 pm CT but may vary based on events and team availability.
• As an early-stage company, roles may change and expand over time. You will have an opportunity to participate in lots of new initiatives and projects.
• Attend and engage during 1-2 annual team meetings. These are generally 3 days, including travel.

About You:

• The "must haves"
  • Mission and Value alignment
  • 1-2 years in a SaaS business SDR role for either outbound or inbound lead management.
  • Very strong verbal and written communication skills - you pay attention to details and are good at getting ideas explained succinctly and effectively.
  • Career growth goal: becoming a full-cycle Sr. Account Executive.
  • Problem-solving and coachability - We spend 2-3 hours per week in team coaching/practice. The best fit will be someone who is focused on learning and is good at 'figuring things out' by trial/error. Practice is an important part of our process.
  • Experience in a startup or small business that is moving/changing fast (early stage). You'll have lots of room to try new things here - you'll need to proactively find things to do since our management structure is 'flat' without a large number of people manager roles.
  • You're very computer-competent and can handle software tools b/c you've used them before (maybe not our specific stack, but you're not afraid of technology)
  • We only hire in Mountain, Central, or Eastern time zones to keep our team within 1 hour plus or minus from our 'hub' in Nashville.
• The "nice to haves"
  • Nashville, TN or Indianapolis, IN proximity - Home service, franchise, or real estate experience
  • Familiar with home service software like CRMs, FSMs or other sales platforms
  • Outbound sales/marketing platform experience - familiarity with outbound tools like ZoomInfo, Outreach, Salesloft, Apollo, Salesforce, HubSpot, etc.