Assoc Research Support Spec

Independence Blue Cross; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Independence Blue Cross is seeking an Associate Research Support Specialist to help evaluate escalated business incidents, assign to the correct team, and define next steps toward resolution. You will research source systems, engage relevant business areas, and document progress with clear notes.

Ideal candidates have 1–2 years in healthcare or office settings, strong communication, team‑oriented and independent work style, and proficiency in MS Office (Excel, Word, Access).

Qualifications

• 1-2 years healthcare/office experience or related internship.
• Excellent oral and written communication; follow policies.
• Proficiency in MS Office and data management (Excel, Word, Access).
• Must have an Android or iOS device compatible with Microsoft Authenticator.

Responsibilities

• Evaluate escalated business incidents to ensure complete information and clear issue definition.
• Determine the appropriate assignment group for incidents based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to determine the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users understand progress and status of every incident.
• Ensure a root cause is identified and that corrective actions and data cleanup are completed.
• Analyze and refine data extracts to create reports.

Skills

Communication skills

Teamwork

MS Office

Data management

Education

Bachelor's degree preferred

Job description

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

Associate Research Support Specialist

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Qualifications - External

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals.If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

Associate Research Support Specialist

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Experience

Preferred 1-2 years working in healthcare/office setting, or relevant internship or co-op work experience

Skills

• Excellent oral and written communication skills and be able to follow detailed policies and procedures.
• Must have the ability to work independently and within a team environment.
• Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Education

Bachelors Degree preferred.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group - together with its subsidiaries - is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We're dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We're revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.