Assoc Patient Access Rep - Fam Med Care-Washington

Community Health Network; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Community Health Network seeks an Assoc Patient Access Rep for Fam Med Care-Washington in Indianapolis. You will handle patient check-ins, registrations and financial clearance, using EPIC to pre-register scheduled visits and verify insurance in line with CMS standards.

Responsibilities include front-office and back-office tasks, data entry of demographics and payments, and ensuring accurate EHR documentation for patients across ambulatory settings.

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare office setting and/or strong customer service background preferred.
• Proficient in all types of registrations (inpatient, outpatient, emergency).
• Completes Admissions, Discharges and Transfers accurately and timely.
• Ability to monitor and manage patient hospital and ambulatory movements.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage details.
• Accurately enters patient demographics, insurance and financial information.
• Gathers confidential health and financial data to assure payment for services.
• Confirms completeness of the electronic health record (EHR) and updates as needed.

Responsibilities

• The APAR is the first contact for visitors, handling customer service, patient registration and financial clearance.
• Performs check-ins, scheduling and payment collection while maintaining compliance.
• Ensures smooth workflows and adheres to guidelines across front-office and back-office tasks.

Skills

Customer service

Registration/Admissions

EPIC

Education

High School Diploma or GED

Tools

EPIC

Job description

Assoc Patient Access Rep - Fam Med Care-Washington

7910 E Washington St
Indianapolis , IN 46219
United States

Shift

Day Job

Hours

Week 1- 6:30am - 3:00pm
Week 2- 6:30am - 3:00pm
Week 3- 7:00am - 3:30pm
Week 4- 8:30am - 5:00pm
Week 5- 8:30am - 5:00pm

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Community Physician Network Indianapolis Southside