Associate Patient Access Rep- Community Hospital North

Community Health Network; Indianapolis (IN); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

Community Health Network is seeking an Associate Patient Access Representative at Community Hospital North for night shifts. The role handles patient registration, financial clearance, and front-desk responsibilities, ensuring smooth scheduling and accurate data entry.

Training and weekend rotation are part of the schedule. Ideal candidates will have a high school diploma, strong customer service skills, and experience with inpatient/outpatient admissions and EPIC systems.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare office or strong customer service background preferred.
• Proficient in inpatient, outpatient, and emergency registration.

Responsabilités

• Handle front-dest patient contact, including check-ins and scheduling.
• Verify insurance and financial clearance for visits.
• Enter patient demographics, insurance and financial information accurately.
• Ensure completeness of the electronic health record (EHR) and perform necessary updates.

Connaissances

Registration/Admissions

Customer service

EPIC

Formation

High School Diploma or GED

Outils

EPIC

Description du poste

Associate Patient Access Rep- Community Hospital North

Shift

Night Job

Hours

Working two days a week anytime between Monday - Friday 6:30pm - 3:00am. Working every other weekend and rotating holidays. Must be available for a three-week training period from 8:00 AM - 4:30 PM.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Search by job category, keyword and/or click "Search Careers" for all jobs. In results, use "Refine Your Search" to filter by job family, location, schedule and shift.